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Customer Assistant - Bakery (Late Night) - Friern Barnet - New Store Opening

  • Job
    Part-time
    Entry Level / Graduate
  • Hospitality & Retail
    Customer Relations
  • London
  • 7d left

AI generated summary

  • You must understand M&S strategy, deliver work with attention to detail, ask for feedback, set performance objectives, communicate effectively, adapt to change, and have good product knowledge and digital capability.
  • You will serve customers, maintain presentation standards, share feedback, support colleagues, learn and develop, meet sales targets, have product knowledge, engage with customers, complete tasks efficiently, minimize costs and waste, and follow safe and legal practices.

Requirements

  • Key Capabilities:
  • Understands how M&S operates, its strategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection
  • Technical Skills/ Experience:
  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles

Responsibilities

  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices

FAQs

What are the hours and shift patterns available for the Customer Assistant - Bakery position at the new Friern Barnet store?

We have a number of hours and shift patterns available for this role, including temporary and permanent contracts which can be discussed at interview.

What hours will the successful candidate need to be available for this role?

The successful candidate will be required to be available between the hours of 05.00 and 14.00 for this role at the Friern Barnet store.

What is the main focus of this role?

The main focus of this role is to deliver a great shopping experience for customers, putting customers before tasks every time.

What is expected of the successful candidate in terms of standards and processes?

The successful candidate is expected to complete tasks and processes that deliver 'best in town' standards and champion new ways of working within the store.

How should the successful candidate approach serving and selling across all channels?

The successful candidate should serve and sell across all channels brilliantly well to ensure a positive customer experience.

How can the successful candidate help the company continually improve?

The successful candidate can be the voice of the customer and provide valuable feedback to help us continually improve our services and offerings.

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan