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Customer Assistant Cafe Rushden Lakes

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Marks and Spencer

Oct 23

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

Requirements

  • Due to the nature of this role the applicants must be aged over 18+
  • Skilled to utilise all digital tools and communication channels to do the job
  • Own their own learning & development and proactively access digital learning solutions
  • Have great product knowledge to sell and recommend our products and services
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Follow safe and legal working practices
  • Understands how M&S operates, its strategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection
  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles

Responsibilities

  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver ‘best in town’ standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve
  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices

FAQs

What is the minimum age requirement for the Customer Assistant role at Cafe Rushden Lakes?

Applicants must be aged over 18 to apply for this position.

What are the working hours for the Customer Assistant position?

The working pattern includes: Week 1: - Wednesday 10:00-14:00 - Thursday 09:00-17:00 - Saturday 08:00-16:00 Week 2: - Wednesday 10:00-14:00 - Friday 09:00-17:00 - Saturday 08:00-16:00

What skills are necessary for the Customer Assistant role?

Key capabilities include excellent communication skills, attention to detail, a commitment to delivering fast and efficient work, adaptability to change, and the ability to build positive relationships.

Is customer service experience required for this position?

While specific customer service experience is not stated as a requirement, a good level of product knowledge and experience working with customers is essential.

Can I access digital learning solutions for my development?

Yes, employees are expected to own their learning and development and proactively access digital learning solutions to enhance their skills.

Who will I be working closely with in this role?

You will work closely with customers, colleagues, store leadership, and various stakeholders.

What does "best in town" standards mean in this context?

"Best in town" standards refer to delivering exceptional presentation, product availability, and maintaining cleanliness and tidiness in the store to ensure a great shopping experience for customers.

How do I manage my own work in this role?

You will be responsible for planning and managing your own work efficiently, ensuring objectives are met by setting performance goals in conjunction with your line manager.

Are there specific digital tools I need to be familiar with for this position?

Yes, having a good level of digital capability and familiarity with digital tools and applications is important, as you will need to utilize these tools to perform your job effectively.

What is the company's approach to feedback?

The company encourages being open to feedback, regularly asking for it, and acting on it to improve performance and service delivery.

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Marks and Spencer

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan

OpportunitiesView all

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