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Customer Assistant Christmas

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Marks and Spencer

Nov 14

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • London

Requirements

  • High levels of customer service
  • Committed to delivering excellent work with great attention to detail
  • Open to and acts upon feedback, asking for this regularly
  • Takes accountability for planning and managing own workload efficiently
  • Strong communication skills
  • Adaptable to changing situations
  • Builds positive relationships by being a good listener
  • Good level of digital capability

Responsibilities

  • Serve our customers efficiently, both on the shop floor and at service points
  • Keep the store clean and tidy, ensuring that our shelves are always stocked with product
  • Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
  • Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
  • Build expert product knowledge to sell and recommend our products and services
  • We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

FAQs

What are the work patterns for the Customer Assistant Christmas position?

There are three work patterns available. Work Pattern 1 includes Sunday from 12:00 - 16:00, Monday to Wednesday from 11:00 - 15:00, and Saturday from 11:00 - 15:00. Work Pattern 2 includes Sunday from 12:00 - 16:00, Monday to Tuesday from 11:00 - 15:00, Friday from 11:00 - 15:00, and Saturday from 11:00 - 15:00. Work Pattern 3 includes Monday, Tuesday, Friday, and Saturday from 09:00 - 14:15.

What is the main purpose of the Customer Assistant role?

The main purpose of the Customer Assistant role is to deliver a great shopping experience for customers by putting them before tasks and promoting the company's products while continuously improving service.

What are the key accountabilities for this position?

Key accountabilities include serving customers efficiently, keeping the store clean and stocked, monitoring daily sales targets, proactively engaging with customers, building product knowledge, and utilizing digital tools to enhance customer service.

What skills are required for the Customer Assistant position?

Required skills include high levels of customer service, attention to detail, openness to feedback, accountability in managing workload, strong communication skills, adaptability to change, good listening skills, and a good level of digital capability.

Is there an emphasis on inclusion and diversity within Marks & Spencer?

Yes, Marks & Spencer is committed to an active Inclusion, Diversity, and Equal Opportunities Policy, which starts with their recruitment process. They aim to be an inclusive organization and encourage applicants to share any reasonable adjustments needed for the recruitment process.

Is there a training program for Customer Assistants?

Yes, the company provides training to help Customer Assistants utilize all digital tools and communication channels to effectively deliver service to customers.

Can I apply for a flexible working arrangement?

Yes, Marks & Spencer is happy to discuss flexible working arrangements during the recruitment process.

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Marks and Spencer

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan

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