FAQs
What are the working hours for this position?
The working hours vary across two weeks: Week 1: - Monday: 07:00-15:00 - Tuesday: 09:00-17:30 - Thursday: 10:30-18:00 - Friday: 10:30-18:00 - Saturday: 09:00-18:00 Week 2: - Sunday: 10:00-18:00 - Monday: 07:00-15:00 - Tuesday: 09:00-17:30 - Thursday: 11:00-18:00 - Friday: 09:00-18:00
What is the purpose of the Customer Assistant role?
The purpose of the Customer Assistant role is to deliver a great shopping experience for customers by prioritizing their needs, championing and promoting products, and helping the business continually improve through customer feedback.
What key accountabilities does this role involve?
Key accountabilities include serving customers efficiently, maintaining a clean and tidy store, monitoring daily sales targets, proactively engaging with customers, building product knowledge, and utilizing digital tools for customer service.
Is previous experience required for this position?
The job description does not specify previous experience as a requirement, but it emphasizes the need for high levels of customer service, strong communication skills, and adaptability.
What skills are necessary for this role?
Necessary skills include strong customer service capabilities, attention to detail, openness to feedback, accountability in managing workload, strong communication, adaptability to change, relationship-building, and a good level of digital capability.
Does M&S support diverse hiring practices?
Yes, Marks & Spencer is committed to an active Inclusion, Diversity, and Equal Opportunities Policy, ensuring that recruitment practices are fair and transparent.
Are there opportunities for flexible working?
Yes, M&S is happy to discuss flexible working arrangements as part of their commitment to inclusivity.
Will training be provided for new employees?
Yes, training will be provided to help new employees utilize digital tools and communication channels to deliver excellent service for customers.
Who can I contact if I need adjustments to the recruitment process?
If you require reasonable adjustments to any part of the recruitment process, you are invited to share your requirements when completing your application, and every effort will be made to accommodate your needs.
What kind of environment does M&S aim to create for its employees?
M&S aims to create an inclusive environment that is trusted and admired by colleagues, customers, and suppliers, while revolutionizing the retail industry into a greener and more inspiring digital era.