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Customer Assistant Christmas Clothing & Home Gretna Outlet

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Marks and Spencer

Oct 17

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

Requirements

  • High levels of customer service
  • Committed to delivering excellent work with great attention to detail
  • Open to and acts upon feedback, asking for this regularly
  • Takes accountability for planning and managing own workload efficiently
  • Strong communication skills
  • Adaptable to changing situations
  • Builds positive relationships by being a good listener
  • Good level of digital capability

Responsibilities

  • Serve our customers efficiently, both on the shop floor and at service points
  • Keep the store clean and tidy, ensuring that our shelves are always stocked with product
  • Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
  • Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
  • Build expert product knowledge to sell and recommend our products and services
  • We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

FAQs

What are the working hours for this position?

The working hours vary across two weeks: Week 1: - Monday: 07:00-15:00 - Tuesday: 09:00-17:30 - Thursday: 10:30-18:00 - Friday: 10:30-18:00 - Saturday: 09:00-18:00 Week 2: - Sunday: 10:00-18:00 - Monday: 07:00-15:00 - Tuesday: 09:00-17:30 - Thursday: 11:00-18:00 - Friday: 09:00-18:00

What is the purpose of the Customer Assistant role?

The purpose of the Customer Assistant role is to deliver a great shopping experience for customers by prioritizing their needs, championing and promoting products, and helping the business continually improve through customer feedback.

What key accountabilities does this role involve?

Key accountabilities include serving customers efficiently, maintaining a clean and tidy store, monitoring daily sales targets, proactively engaging with customers, building product knowledge, and utilizing digital tools for customer service.

Is previous experience required for this position?

The job description does not specify previous experience as a requirement, but it emphasizes the need for high levels of customer service, strong communication skills, and adaptability.

What skills are necessary for this role?

Necessary skills include strong customer service capabilities, attention to detail, openness to feedback, accountability in managing workload, strong communication, adaptability to change, relationship-building, and a good level of digital capability.

Does M&S support diverse hiring practices?

Yes, Marks & Spencer is committed to an active Inclusion, Diversity, and Equal Opportunities Policy, ensuring that recruitment practices are fair and transparent.

Are there opportunities for flexible working?

Yes, M&S is happy to discuss flexible working arrangements as part of their commitment to inclusivity.

Will training be provided for new employees?

Yes, training will be provided to help new employees utilize digital tools and communication channels to deliver excellent service for customers.

Who can I contact if I need adjustments to the recruitment process?

If you require reasonable adjustments to any part of the recruitment process, you are invited to share your requirements when completing your application, and every effort will be made to accommodate your needs.

What kind of environment does M&S aim to create for its employees?

M&S aims to create an inclusive environment that is trusted and admired by colleagues, customers, and suppliers, while revolutionizing the retail industry into a greener and more inspiring digital era.

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Marks and Spencer

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan

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