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Customer Assistant Christmas Foods Birmingham Bullring

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Marks and Spencer

Nov 10

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Birmingham

Requirements

  • High levels of customer service
  • Committed to delivering excellent work with great attention to detail
  • Open to and acts upon feedback, asking for this regularly
  • Takes accountability for planning and managing own workload efficiently
  • Strong communication skills
  • Adaptable to changing situations
  • Builds positive relationships by being a good listener
  • Good level of digital capability

Responsibilities

  • Serve our customers efficiently, both on the shop floor and at service points
  • Keep the store clean and tidy, ensuring that our shelves are always stocked with product
  • Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
  • Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
  • Build expert product knowledge to sell and recommend our products and services
  • We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

FAQs

What are the working patterns for the Customer Assistant position?

There are 6 different working patterns available: 1. Sunday 13-17, Monday/Thursday/Friday/Saturday 16-20 2. Tuesday/Wednesday/Thursday/Friday/Saturday 17-21 3. Sunday 13-17, Monday/Tuesday/Wednesday/Saturday 16-20 4. Sunday 12-16, Wednesday/Thursday/Friday/Saturday 14-18 5. Sunday 11-15, Monday/Tuesday/Friday/Saturday 12-16 6. Sunday/Monday/Tuesday/Wednesday/Saturday 13-17.

What is the main purpose of the Customer Assistant role?

The main purpose is to deliver a great shopping experience for customers by putting them before tasks, championing and promoting products, and helping the business continually improve through customer engagement.

What are the key accountabilities for this role?

Key accountabilities include serving customers efficiently, keeping the store clean and stocked, monitoring daily sales targets, proactively engaging with customers, building product knowledge, and utilizing digital tools for service delivery.

What key capabilities are required for this position?

Required key capabilities include high levels of customer service, attention to detail, openness to feedback, accountability for workload management, strong communication skills, adaptability to change, good listening skills, and a good level of digital capability.

Is there any support for inclusion and diversity in your organization?

Yes, Marks & Spencer is committed to an active Inclusion, Diversity, and Equal Opportunities Policy. They strive to be inclusive and are happy to discuss flexible working arrangements.

Are there opportunities for training and development in this role?

Yes, training will be provided to help you utilize all digital tools and communication channels necessary to deliver customer service effectively.

Can I request reasonable adjustments during the recruitment process?

Yes, if you require reasonable adjustments at any part of the recruitment process, you are invited to share those requirements, and efforts will be made to ensure your needs are met for a fair assessment process.

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Marks and Spencer

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan

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