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Customer Assistant Christmas Foods Kendal

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Marks and Spencer

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You must provide excellent customer service, be detail-oriented, open to feedback, manage your workload, communicate well, adapt to change, build relationships, and have good digital skills.
  • You will serve customers efficiently, keep the store tidy, meet sales targets, engage with customers, recommend products, and utilize digital tools for exceptional service.

Requirements

  • High levels of customer service
  • Committed to delivering excellent work with great attention to detail
  • Open to and acts upon feedback, asking for this regularly
  • Takes accountability for planning and managing own workload efficiently
  • Strong communication skills
  • Adaptable to changing situations
  • Builds positive relationships by being a good listener
  • Good level of digital capability

Responsibilities

  • Serve our customers efficiently, both on the shop floor and at service points
  • Keep the store clean and tidy, ensuring that our shelves are always stocked with product
  • Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
  • Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
  • Build expert product knowledge to sell and recommend our products and services
  • We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

FAQs

What are the working hours for the Customer Assistant position?

The working hours are Wednesday and Thursday from 04:30-08:30, Saturday from 04:30-08:30, and Sunday from 07:00-11:00.

Is there a minimum age requirement for this position?

Yes, this position is for individuals aged 18 and over only.

What is the primary purpose of this role?

The primary purpose is to deliver a great shopping experience for customers, putting them before tasks and promoting the company’s products.

What are the main responsibilities of a Customer Assistant?

Key responsibilities include serving customers efficiently, maintaining a clean and tidy store, monitoring daily sales targets, engaging proactively with customers, and building expert product knowledge.

What skills are preferred for this role?

Preferred skills include high levels of customer service, attention to detail, strong communication skills, adaptability to changing situations, and good digital capability.

Does Marks & Spencer support diversity and inclusion in the workplace?

Yes, Marks & Spencer is committed to an active Inclusion, Diversity and Equal Opportunities Policy.

Can I request reasonable adjustments during the recruitment process?

Yes, you are invited to share any requirements for reasonable adjustments during your application process, and every effort will be made to accommodate your needs.

How does Marks & Spencer view feedback from employees?

Marks & Spencer values feedback and encourages employees to be open to it and to ask for it regularly.

Will I receive training for the role?

Yes, training will be provided to help you utilize all digital tools and communication channels to deliver excellent customer service.

Is there an emphasis on relationship-building in this role?

Yes, building positive relationships by being a good listener is a key capability expected from Customer Assistants.

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Marks and Spencer

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan