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Customer Assistant Clothing & Home Edgware Road

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Marks and Spencer

9d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • London

AI generated summary

  • You must provide exceptional customer service, manage your workload efficiently, communicate well, adapt to changes, be a good listener, and possess strong digital skills.
  • You will serve customers, maintain a tidy store, meet sales targets, engage with shoppers, build product knowledge, and use digital tools to enhance customer service.

Requirements

  • High levels of customer service
  • Committed to delivering excellent work with great attention to detail
  • Open to and acts upon feedback, asking for this regularly
  • Takes accountability for planning and managing own workload efficiently
  • Strong communication skills
  • Adaptable to changing situations
  • Builds positive relationships by being a good listener
  • Good level of digital capability

Responsibilities

  • Serve our customers efficiently, both on the shop floor and at service points
  • Keep the store clean and tidy, ensuring that our shelves are always stocked with product
  • Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
  • Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
  • Build expert product knowledge to sell and recommend our products and services
  • We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

FAQs

What are the working hours for the Customer Assistant Clothing & Home position?

The working hours are Sunday from 10:30 to 14:30, Wednesday from 14:00 to 20:00, and Thursday from 07:00 to 13:30.

What is the main purpose of the Customer Assistant role?

The main purpose of the role is to deliver a great shopping experience for customers while championing and promoting the store's products.

What key accountabilities are expected from a Customer Assistant?

Key accountabilities include serving customers efficiently, maintaining a clean and tidy store, monitoring daily sales targets, engaging with customers, building product knowledge, and utilizing digital tools for customer service.

What qualities are needed for the Customer Assistant position?

Required qualities include high levels of customer service, attention to detail, ability to take feedback, strong communication skills, adaptability, and good digital capability.

Does M&S have policies on inclusion and diversity?

Yes, M&S is committed to an active Inclusion, Diversity and Equal Opportunities Policy, ensuring a welcoming environment for all employees.

Is there an opportunity for flexible working?

Yes, M&S is happy to discuss flexible working options throughout the recruitment process.

Are there training opportunities provided for the role?

Yes, training will be provided to utilize digital tools and communication channels effectively.

Can I request reasonable adjustments during the recruitment process?

Yes, candidates are invited to share their needs for reasonable adjustments to ensure a fair and transparent assessment process.

What does M&S expect from its employees in terms of customer interaction?

M&S expects employees to proactively engage with customers to understand their needs and deliver remarkable service throughout their shopping experience.

Marks and Spencer

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan