FAQs
What are the working hours for the Customer Assistant Foods position?
The working hours are as follows: Sunday 0600-1400, Monday 0400-1200, Tuesday 0400-1200, Wednesday 0400-1200, and Thursday 0400-1200.
Is this position restricted to a certain age group?
Yes, this position is for applicants who are over 18 years old only.
What is the main purpose of the Customer Assistant role?
The main purpose is to deliver a great shopping experience for customers by putting them before tasks, while promoting the products and providing feedback to help improve the service.
What kind of training will be provided for this role?
Training will be provided to utilize all digital tools and communication channels to ensure excellent customer service.
What are some key accountabilities of the Customer Assistant?
Key accountabilities include serving customers efficiently, keeping the store clean and stocked, monitoring daily sales targets, engaging with customers, and building product knowledge.
What key capabilities are required for this position?
Required capabilities include high levels of customer service, attention to detail, accountability for workload management, strong communication skills, adaptability, and good digital capability.
Are there opportunities for flexible working within this role?
Yes, Marks & Spencer is happy to discuss flexible working options.
Does M&S have an inclusive recruitment policy?
Yes, Marks & Spencer is committed to an active Inclusion, Diversity, and Equal Opportunities Policy.
Can I request reasonable adjustments during the recruitment process?
Yes, you can share any requirements for reasonable adjustments when completing your application, and efforts will be made to ensure your needs are met.