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Customer Assistant - Foods(Late Night) - Friern Barnet - New Store Opening

  • Job
    Entry Level
  • Hospitality & Retail
    Customer Relations
  • London
  • 4d left

AI generated summary

  • You must understand M&S strategy, deliver work with attention to detail and ask for feedback regularly. Plan efficiently, communicate effectively, build relationships, and adapt to change. Good product knowledge and digital skills are essential.
  • You will serve customers, maintain store standards, utilize digital tools, share feedback, support colleagues, drive sales, provide product knowledge, engage customers, complete tasks efficiently, and follow safe practices.


  • Key Capabilities:
  • Understands how M&S operates, its strategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection
  • Technical Skills/ Experience:
  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles


  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices


What are the shift patterns available for the Customer Assistant - Foods role at the new Friern Barnet store?

We have a variety of shift patterns available, including both temporary and permanent contracts. Shifts will fall between the hours of 05:00 and 14:00.

What is the main focus of the Customer Assistant - Foods role at the new store?

The main focus of this role is to deliver a great shopping experience for customers, putting customers before task every time.

What is the opening date for the new Friern Barnet store?

The new Friern Barnet store is set to open in August 2024.

What is expected of the successful candidate in terms of availability for this role?

The successful candidate will be required to be available between the hours of 05:00 and 14:00 for this role.

How can the Customer Assistant - Foods help to improve the store's operations?

The Customer Assistant can be the voice of the customer to help us continually improve and champion new ways of working within the store through an open mindset and positive attitude.

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.


  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan