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Customer Assistant - Foods - Summertown Simply Foods

  • Job
    Part-time
    Entry Level / Graduate
  • Hospitality & Retail
    Customer Relations
  • Bristol
  • 18hrs left

AI generated summary

  • You must have high levels of customer service, attention to detail, accountability, strong communication skills, and be adaptable to change. Good listener, open to feedback, digitally capable.
  • You will serve customers, keep the store clean, hit daily sales targets, engage with customers, recommend products, and utilize digital tools to deliver exceptional service.

Requirements

  • High levels of customer service
  • Committed to delivering excellent work with great attention to detail
  • Open to and acts upon feedback, asking for this regularly
  • Takes accountability for planning and managing own workload efficiently
  • Strong communication skills
  • Adaptable to changing situations
  • Builds positive relationships by being a good listener
  • Good level of digital capability

Responsibilities

  • Serve our customers efficiently, both on the shop floor and at service points
  • Keep the store clean and tidy, ensuring that our shelves are always stocked with product
  • Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
  • Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
  • Build expert product knowledge to sell and recommend our products and services
  • We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

FAQs

What are the main responsibilities of a Customer Assistant at Summertown Simply Foods?

The main responsibilities include delivering a great shopping experience for customers, putting customers before tasks, promoting products, and constantly seeking ways to improve customer satisfaction.

What qualities are important for a Customer Assistant at Summertown Simply Foods to possess?

Important qualities include a customer-focused mindset, excellent communication skills, a passion for promoting products, and a proactive attitude towards improving the overall shopping experience.

How important is customer service in this role?

Customer service is extremely important in this role as Customer Assistants are the face of the business and play a key role in ensuring customers have a positive shopping experience.

How does a Customer Assistant contribute to continually improving the business?

Customer Assistants contribute to improving the business by gathering feedback from customers, identifying areas for improvement, and implementing changes to enhance the overall shopping experience.

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan