FAQs
What are the working hours for the Customer Assistant position?
The working hours are as follows: Sunday 04:00-14:00, Monday 04:00-08:00, Tuesday 08:00-15:00, and Friday 04:00-13:00.
What is the main purpose of the Customer Assistant role?
The main purpose is to deliver a great shopping experience for customers by putting them before tasks and promoting the products effectively.
What are the key responsibilities of a Customer Assistant?
Key responsibilities include serving customers efficiently, keeping the store clean and stocked, monitoring sales targets, engaging with customers, and building product knowledge.
What skills are required for this position?
Required skills include high levels of customer service, attention to detail, adaptability to change, strong communication skills, and good digital capability.
Is there any support for training in this job?
Yes, training will be provided to utilize all digital tools and communication channels to deliver excellent service.
Does M&S have an Inclusion, Diversity, and Equal Opportunities Policy?
Yes, M&S is committed to an active Inclusion, Diversity, and Equal Opportunities Policy.
Can I request adjustments during the recruitment process?
Yes, you can share your requirements for reasonable adjustments during the recruitment process, and M&S will strive to meet your needs for a fair assessment.
Are there any benefits for being part of the M&S team?
Joining M&S offers the opportunity to be part of an exciting and inclusive organization that is modernizing the retail experience.
What type of relationships is M&S looking to build with their customers?
M&S values building positive relationships by being good listeners and engaging proactively with customers.
What is the approach to feedback in this role?
Candidates are expected to be open to feedback, act upon it, and seek it regularly to improve their performance.