FAQs
What are the working hours for the Customer Assistant in Store Bakery position?
The working hours are Sunday from 10:00 to 18:00 and Saturday from 14:00 to 22:00.
What is the purpose of the Customer Assistant role?
The purpose of the role is to deliver a great shopping experience for customers by prioritizing their needs, promoting M&S products, and helping to improve overall service quality.
What are the key responsibilities of a Customer Assistant in this role?
Key responsibilities include serving customers efficiently, maintaining cleanliness and stock levels in the store, monitoring daily sales targets, engaging with customers to understand their needs, and building expert product knowledge.
What skills are required for this position?
Required skills include high levels of customer service, attention to detail, accountability for workload management, strong communication skills, adaptability, good listening skills, and a good level of digital capability.
Is there any training provided for this role?
Yes, training will be provided to utilize digital tools and communication channels to enhance customer service and engagement.
How does M&S promote inclusivity in their hiring process?
M&S is committed to an active Inclusion, Diversity, and Equal Opportunities Policy, ensuring a fair and transparent recruitment process. They are open to discussing flexible working arrangements and invite candidates to request reasonable adjustments if needed.
What should I do if I need reasonable adjustments during the recruitment process?
You are encouraged to share your requirements when completing your application, and M&S will make every effort to meet your needs for a fair assessment process.
What kind of feedback culture exists at M&S?
M&S encourages colleagues to be open to feedback, acting upon it, and asking for it regularly to improve their performance and service.
Can I expect to be involved in promoting products and sales initiatives?
Yes, part of the role includes monitoring and promoting sales targets, priorities, and opportunities, and engaging proactively with customers about M&S products.