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Customer Assistant In Store Bakery

Applications are closed

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • London

Requirements

  • High levels of customer service
  • Committed to delivering excellent work with great attention to detail
  • Open to and acts upon feedback, asking for this regularly
  • Takes accountability for planning and managing own workload efficiently
  • Strong communication skills
  • Adaptable to changing situations
  • Builds positive relationships by being a good listener
  • Good level of digital capability

Responsibilities

  • Serve our customers efficiently, both on the shop floor and at service points
  • Keep the store clean and tidy, ensuring that our shelves are always stocked with product
  • Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
  • Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
  • Build expert product knowledge to sell and recommend our products and services
  • We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

FAQs

What are the working hours for the Customer Assistant in Store Bakery position?

The working hours are Sunday from 10:00 to 18:00 and Saturday from 14:00 to 22:00.

What is the purpose of the Customer Assistant role?

The purpose of the role is to deliver a great shopping experience for customers by prioritizing their needs, promoting M&S products, and helping to improve overall service quality.

What are the key responsibilities of a Customer Assistant in this role?

Key responsibilities include serving customers efficiently, maintaining cleanliness and stock levels in the store, monitoring daily sales targets, engaging with customers to understand their needs, and building expert product knowledge.

What skills are required for this position?

Required skills include high levels of customer service, attention to detail, accountability for workload management, strong communication skills, adaptability, good listening skills, and a good level of digital capability.

Is there any training provided for this role?

Yes, training will be provided to utilize digital tools and communication channels to enhance customer service and engagement.

How does M&S promote inclusivity in their hiring process?

M&S is committed to an active Inclusion, Diversity, and Equal Opportunities Policy, ensuring a fair and transparent recruitment process. They are open to discussing flexible working arrangements and invite candidates to request reasonable adjustments if needed.

What should I do if I need reasonable adjustments during the recruitment process?

You are encouraged to share your requirements when completing your application, and M&S will make every effort to meet your needs for a fair assessment process.

What kind of feedback culture exists at M&S?

M&S encourages colleagues to be open to feedback, acting upon it, and asking for it regularly to improve their performance and service.

Can I expect to be involved in promoting products and sales initiatives?

Yes, part of the role includes monitoring and promoting sales targets, priorities, and opportunities, and engaging proactively with customers about M&S products.

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan

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