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Customer Assistant - Operations - Bridge of Don

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • Aberdeen

AI generated summary

  • You must have high levels of customer service, attention to detail, accountability, strong communication skills, adaptability, and digital capability. Be open to feedback and build positive relationships. Manage workload efficiently.
  • You will serve customers, maintain store cleanliness, hit sales targets, engage with customers, build product knowledge, and utilize digital tools for exceptional service.

Requirements

  • High levels of customer service
  • Committed to delivering excellent work with great attention to detail
  • Open to and acts upon feedback, asking for this regularly
  • Takes accountability for planning and managing own workload efficiently
  • Strong communication skills
  • Adaptable to changing situations
  • Builds positive relationships by being a good listener
  • Good level of digital capability

Responsibilities

  • Serve our customers efficiently, both on the shop floor and at service points
  • Keep the store clean and tidy, ensuring that our shelves are always stocked with product
  • Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
  • Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
  • Build expert product knowledge to sell and recommend our products and services
  • We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

FAQs

What are the key responsibilities of a Customer Assistant - Operations in Bridge of Don?

The key responsibilities include serving customers efficiently, keeping the store clean and tidy, monitoring and delivering on sales targets, engaging with customers to understand their needs, and building expert product knowledge to sell and recommend products.

What skills are required for this role?

High levels of customer service, attention to detail, openness to feedback, accountability, strong communication skills, adaptability, building positive relationships, and a good level of digital capability are required for this role.

How can I apply for this position?

You can apply for the Customer Assistant - Operations position in Bridge of Don by visiting the company's website or submitting your application through their preferred method of application submission (online portal, email, etc.).

What training will be provided for this role?

Training will be provided to help you utilize all digital tools and communication channels effectively in order to deliver excellent customer service. Additionally, product knowledge training will be offered to help you sell and recommend products to customers.

How will my performance be evaluated in this role?

Your performance will be evaluated based on your ability to deliver excellent customer service, meet sales targets, keep the store clean and stocked with products, and engage with customers effectively. Feedback will be provided regularly to help you improve and grow in the role.

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan