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Customer Care Associate

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Ontra

13d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    IT & Cybersecurity
  • United Kingdom, +1
    Remote

AI generated summary

  • You need at least a year of tech customer support experience, strong communication skills, a self-starter attitude, and the ability to solve problems collaboratively and empathetically.
  • You will provide personalized customer support, develop product knowledge, participate in projects, empower customers, and collaborate with teams for consistent and effective assistance.

Requirements

  • Experience: At least one year of customer/product support within a tech company or comparable experience
  • Self-Starter: Comfortable working remotely. Enthusiasm for an agile working environment.
  • Communication Skills: Strong verbal, written, and interpersonal communication abilities.
  • Customer Interaction: Ability to communicate confidently and empathetically with customers, demonstrating a passion for providing support.
  • Collaborative Problem Solving: Employ analytical skills to address everyday challenges by: deconstructing tasks into manageable components, assessing various courses of action, and formulating practical and efficient resolutions.

Responsibilities

  • Customer Support: Provide timely and personalized assistance to customers, legal network, and team members through ticket systems and, when necessary, via live calls or Zoom meetings.
  • Product Knowledge: Develop a comprehensive understanding of company products to address customer inquiries and troubleshoot issues effectively.
  • Project Participation: Participate in project work that aligns with and supports the company's Objectives and Key Results (OKRs).
  • Empowerment: Equip customers with the necessary tools and information to fully utilize the value of the products, enhancing their overall experience.
  • Collaboration: Work closely with other departments to ensure consistent and accurate support and to share insights that benefit the organization.

FAQs

Do we support remote work?

Yes, Ontra is a remote-first company that values the power of connection and offers a hybrid work environment.

What is the minimum experience required for this position?

At least one year of customer/product support experience within a tech company or comparable experience is required.

Where is this position available?

This position is currently only available for candidates based in Minnesota and Tennessee.

What kind of benefits does Ontra offer?

Ontra offers a range of benefits including a remote-first working policy, paid flexible time off, paid parental leave, employer-supported retirement contributions, monthly phone and internet reimbursement, and various options for medical, dental, and vision insurance.

Is travel required for this role?

Yes, occasional travel is required, including typically at least twice per year for team and larger group off-sites for in-person collaboration.

What are the pay ranges for this position?

The base pay range for this position is $45,000 to $63,000 USD.

What is the company's commitment to inclusivity?

Ontra is committed to the full inclusion of all qualified individuals and ensures that persons with disabilities are provided reasonable accommodations throughout the hiring process and employment.

What skills are important for this role?

Strong verbal, written, and interpersonal communication skills are essential, along with the ability to empathetically engage with customers and employ collaborative problem-solving techniques.

How does Ontra support employee development?

Ontra offers company-sponsored LinkedIn Learning accounts, departmental budgets for professional development, and a robust onboarding program.

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Ontra

Ontra, the leader in Contract Automation and Intelligence, combines AI with a global network of talented lawyers.

Technology
Industry
201-500
Employees
2014
Founded Year

Mission & Purpose

Ontra is the global leader in Contract Automation and Intelligence for private asset management firms. The Ontra platform combines AI-enabled software with a worldwide network of highly trained lawyers to modernize recurring legal workflows. Ontra’s solutions improve all aspects of the contract lifecycle — from negotiating and processing routine contracts to tracking obligations in complex agreements. Ultimately, Ontra reduces the time, expense, and risk associated with contract management, freeing its customers to focus on other strategic priorities.