Medium

Ontra is the global leader in Contract Automation and Intelligence for private asset management firms. The Ontra platform combines AI-enabled software with a worldwide network of highly trained lawyers to modernize recurring legal workflows. Ontra’s solutions improve all aspects of the contract lifecycle — from negotiating and processing routine contracts to tracking obligations in complex agreements. Ultimately, Ontra reduces the time, expense, and risk associated with contract management, freeing its customers to focus on other strategic priorities.

Technology

Ontra

Ontra, the leader in Contract Automation and Intelligence, combines AI with a global network of talented lawyers.

You need a Bachelor's degree, strong time management, urgency, analytical skills, and effective communication to succeed in this fast-paced role.

You will execute document abstractions, track project statuses, collaborate with the team, and optimize processes to ensure seamless implementation of solutions for enterprise clients.

Customer Relations

IT & Cybersecurity

Phoenix

About Ontra Ontra is the global leader in AI legal tech for private markets. Powered by industry-leading AI, data from 1M+ contracts, and a global network of legal professionals, Ontra's private markets technology platform streamlines and optimizes critical legal and compliance workflows across the full fund lifecycle. Ontra’s purpose-built solutions automate contracts, streamline obligation management, digitize entity management, and surface insights. Trusted by more than 800 global GPs, investment banks, law firms, and advisors - including nine of the top ten PEI-ranked firms worldwide - Ontra helps firms focus on what’s important to them. Our Culture Ontra is a remote-first company that values the power of connection. We find innovative ways to stay connected, both virtually and in person. By promoting ownership, inspiring creativity, and championing collaboration, Ontra enables you to shape your impact and growth. Our commitment to innovation extends beyond our technology; it’s embedded in our culture, and AI plays a crucial role in everything we do. Our culture is one where belonging is the cornerstone of every interaction, rooted in acceptance and respect for all. Our commitment to inclusion begins at the application process, ensuring a fair and equitable hiring experience that values the unique contributions you bring from day one. For this job we are currently only hiring candidates based in Arizona, Minnesota, Tennessee, and Utah. About the team & opportunity Ontra is seeking an Implementation Associate reporting to our Implementation Manager. The role is a great opportunity for someone who thrives in a dynamic environment and is passionate about leveraging technology to drive organizational excellence. This role is perfect for someone who is excellent with time management, project management, and meeting deadlines. If you are self-motivated, detail-oriented, and want to be a part of a growing tech organization, we’d love to get to know you! What you’ll do * Drive Implementation Excellence: Execute targeted document abstractions for assigned projects, ensuring seamless integration of Ontra's product solutions for enterprise clients. * Maintain Project Visibility: Regularly update project status documentation, tracking individual statistics to provide real-time insights into progress and potential areas for improvement. * Promote Collaboration: Actively participate in team meetings, contributing insights, identifying technical issues, and suggesting enhancements to the Implementation Manager. * Enhance Efficiency: Collaborate with the implementation team to develop streamlined processes and best practices, utilizing problem-solving skills and creativity to optimize workflows. What you’ll bring * Education: Bachelor’s degree or equivalent experience * Time Management: Showcase exceptional time management skills, adept at prioritizing tasks, meeting deadlines, and thriving in a fast-paced, deadline-driven environment. * Sense of Urgency: Possess a proactive attitude coupled with a keen sense of urgency to drive projects forward and ensure timely completion. * Analytical Mindset: Demonstrate strong problem-solving abilities with a knack for analyzing complex issues and devising innovative solutions. * Effective Communication Skills: Exhibit excellent verbal and written communication proficiency, adept at articulating insights clearly and concisely while documenting ideas and proposals accurately. Pay Transparency Ontra takes individual candidate location, experience, and skills into consideration when determining compensation. The base pay range is listed below. Additionally, all positions are eligible for unit-based equity grants. Some positions may be eligible for additional compensation, such as commission or other variable compensation structures, which is not included in the below base pay range. If you are selected to participate in our interview process, your Talent Acquisition Partner will share more details about the total compensation package for the role. Base Pay Range $48,780—$68,310 USD Hiring Locations We currently hire exclusively in the locations listed below. Select jobs may have more specific location requirements due to business needs. United States Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Massachusetts, Maryland, Minnesota, North Carolina, New Jersey, Nevada, New York, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington APAC Hong Kong EMEA United Kingdom Benefits Snapshot * Remote-first working policy, with office hubs in SF, NYC, Santa Barbara, and London * Twice yearly team offsites for in-person collaboration * Paid flexible time off policy * Paid parental leave and benefits * Employer-supported retirement contributions, varying by country * Monthly phone and internet reimbursement * Company-sponsored LinkedIn Learning accounts, department budgets for professional development, and robust onboarding program * Various options for medical, dental, and vision insurance Travel Occasional travel is required for Ontra employees, including typically at least twice per year to attend team and larger group off-sites for in-person collaboration. For some roles, additional travel may be required based on the requirements of the role and business need. Inclusivity Ontra is committed to the full inclusion of all qualified individuals. As part of this commitment, Ontra will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact people@ontra.ai. Personnel Privacy Notice: View here. Note on Employment Verification: All employees hired will be required to verify identity and eligibility to work in their particular location. Note to External Agencies: We are not accepting any blind submissions or resumes/CVs from recruitment agencies. Any candidates sent to Ontra will NOT be accepted or considered as a submission without a signed agreement in place. #BI-Remote

About OntraOntra is the global leader in AI legal tech for private markets. Powered by industry-leading AI, data from 1M+ contracts, and a global network of legal professionals, Ontra's private markets technology platform streamlines and optimizes critical legal and compliance workflows across the full fund lifecycle. Ontra’s purpose-built solutions automate contracts, streamline obligation management, digitize entity management, and surface insights. Trusted by more than 800 global GPs, investment banks, law firms, and advisors - including nine of the top ten PEI-ranked firms worldwide - Ontra helps firms focus on what’s important to them.Our CultureOntra is a remote-first company that values the power of connection. We find innovative ways to stay connected, both virtually and in person. By promoting ownership, inspiring creativity, and championing collaboration, Ontra enables you to shape your impact and growth. Our commitment to innovation extends beyond our technology; it’s embedded in our culture, and AI plays a crucial role in everything we do.Our culture is one where belonging is the cornerstone of every interaction, rooted in acceptance and respect for all. Our commitment to inclusion begins at the application process, ensuring a fair and equitable hiring experience that values the unique contributions you bring from day one.For this job we are currently only hiring candidates based in Arizona, Minnesota, Tennessee, and Utah.About the team & opportunityOntra is seeking an Implementation Associate reporting to our Implementation Manager.The role is a great opportunity for someone who thrives in a dynamic environment and is passionate about leveraging technology to drive organizational excellence. This role is perfect for someone who is excellent with time management, project management, and meeting deadlines.If you are self-motivated, detail-oriented, and want to be a part of a growing tech organization, we’d love to get to know you!What you’ll do * Drive Implementation Excellence: Execute targeted document abstractions for assigned projects, ensuring seamless integration of Ontra's product solutions for enterprise clients. * Maintain Project Visibility: Regularly update project status documentation, tracking individual statistics to provide real-time insights into progress and potential areas for improvement. * Promote Collaboration: Actively participate in team meetings, contributing insights, identifying technical issues, and suggesting enhancements to the Implementation Manager. * Enhance Efficiency: Collaborate with the implementation team to develop streamlined processes and best practices, utilizing problem-solving skills and creativity to optimize workflows.         What you’ll bring * Education: Bachelor’s degree or equivalent experience * Time Management: Showcase exceptional time management skills, adept at prioritizing tasks, meeting deadlines, and thriving in a fast-paced, deadline-driven environment. * Sense of Urgency: Possess a proactive attitude coupled with a keen sense of urgency to drive projects forward and ensure timely completion. * Analytical Mindset: Demonstrate strong problem-solving abilities with a knack for analyzing complex issues and devising innovative solutions. * Effective Communication Skills: Exhibit excellent verbal and written communication proficiency, adept at articulating insights clearly and concisely while documenting ideas and proposals accurately.         Pay TransparencyOntra takes individual candidate location, experience, and skills into consideration when determining compensation. The base pay range is listed below. Additionally, all positions are eligible for unit-based equity grants.Some positions may be eligible for additional compensation, such as commission or other variable compensation structures, which is not included in the below base pay range.If you are selected to participate in our interview process, your Talent Acquisition Partner will share more details about the total compensation package for the role.Base Pay Range$48,780—$68,310 USDHiring LocationsWe currently hire exclusively in the locations listed below. Select jobs may have more specific location requirements due to business needs.United StatesArizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Massachusetts, Maryland, Minnesota, North Carolina, New Jersey, Nevada, New York, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, WashingtonAPACHong KongEMEAUnited KingdomBenefits Snapshot * Remote-first working policy, with office hubs in SF, NYC, Santa Barbara, and London * Twice yearly team offsites for in-person collaboration * Paid flexible time off policy * Paid parental leave and benefits * Employer-supported retirement contributions, varying by country * Monthly phone and internet reimbursement * Company-sponsored LinkedIn Learning accounts, department budgets for professional development, and robust onboarding program * Various options for medical, dental, and vision insurance         TravelOccasional travel is required for Ontra employees, including typically at least twice per year to attend team and larger group off-sites for in-person collaboration. For some roles, additional travel may be required based on the requirements of the role and business need.InclusivityOntra is committed to the full inclusion of all qualified individuals. As part of this commitment, Ontra will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact people@ontra.ai.Personnel Privacy Notice: View here.Note on Employment Verification: All employees hired will be required to verify identity and eligibility to work in their particular location.Note to External Agencies: We are not accepting any blind submissions or resumes/CVs from recruitment agencies. Any candidates sent to Ontra will NOT be accepted or considered as a submission without a signed agreement in place.#BI-Remote

Implementation Associate - Ontra

Implementation Associate

You need at least a year of tech customer support experience, strong communication skills, a self-starter attitude, and the ability to solve problems collaboratively and empathetically.

You will provide personalized customer support, develop product knowledge, participate in projects, empower customers, and collaborate with teams for consistent and effective assistance.

About Ontra Ontra is the global leader in AI legal tech for private markets. Powered by industry-leading AI, data from 1M+ contracts, and a global network of legal professionals, Ontra's private markets technology platform streamlines and optimizes critical legal and compliance workflows across the full fund lifecycle. Ontra’s purpose-built solutions automate contracts, streamline obligation management, digitize entity management, and surface insights. Trusted by more than 800 global GPs, investment banks, law firms, and advisors - including nine of the top ten PEI-ranked firms worldwide - Ontra helps firms focus on what’s important to them. Our Culture Ontra is a remote-first company that values the power of connection. We find innovative ways to stay connected, both virtually and in person. By promoting ownership, inspiring creativity, and championing collaboration, Ontra enables you to shape your impact and growth. Our commitment to innovation extends beyond our technology; it’s embedded in our culture, and AI plays a crucial role in everything we do. Our culture is one where belonging is the cornerstone of every interaction, rooted in acceptance and respect for all. Our commitment to inclusion begins at the application process, ensuring a fair and equitable hiring experience that values the unique contributions you bring from day one. About the Role Ontra is seeking a Customer Care Associate reporting to our Senior Manager, Customer Care on our Customer Success team. For this job, we are currently only hiring candidates based in Minnesota and Tennessee. We're looking for someone excited to empower customers by delivering exceptional support, providing timely solutions, and sharing expert product knowledge. If you are an analytical and creative problem-solver who thrives on finding solutions in the face of challenges, and excels in customer service by empathetically addressing needs and ensuring positive experiences, we’d love to get to know you! What You’ll Do * Customer Support: Provide timely and personalized assistance to customers, legal network, and team members through ticket systems and, when necessary, via live calls or Zoom meetings. * Product Knowledge: Develop a comprehensive understanding of company products to address customer inquiries and troubleshoot issues effectively. * Project Participation: Participate in project work that aligns with and supports the company's Objectives and Key Results (OKRs). * Empowerment: Equip customers with the necessary tools and information to fully utilize the value of the products, enhancing their overall experience. * Collaboration: Work closely with other departments to ensure consistent and accurate support and to share insights that benefit the organization. What You’ll Bring * Experience: At least one year of customer/product support within a tech company or comparable experience * Self-Starter: Comfortable working remotely. Enthusiasm for an agile working environment. * Communication Skills: Strong verbal, written, and interpersonal communication abilities. * Customer Interaction: Ability to communicate confidently and empathetically with customers, demonstrating a passion for providing support. * Collaborative Problem Solving: Employ analytical skills to address everyday challenges by: deconstructing tasks into manageable components, assessing various courses of action, and formulating practical and efficient resolutions. Pay Transparency Ontra takes individual candidate location, experience, and skills into consideration when determining compensation. The base pay range is listed below. Additionally, all positions are eligible for unit-based equity grants. Some positions may be eligible for additional compensation, such as commission or other variable compensation structures, which is not included in the below base pay range. If you are selected to participate in our interview process, your Talent Acquisition Partner will share more details about the total compensation package for the role. Base Pay Range $45,000—$63,000 USD Hiring Locations We currently hire exclusively in the locations listed below. Select jobs may have more specific location requirements due to business needs. United States Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Massachusetts, Maryland, Minnesota, North Carolina, New Jersey, Nevada, New York, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington APAC Hong Kong EMEA United Kingdom Benefits Snapshot * Remote-first working policy, with office hubs in SF, NYC, Santa Barbara, and London * Twice yearly team offsites for in-person collaboration * Paid flexible time off policy * Paid parental leave and benefits * Employer-supported retirement contributions, varying by country * Monthly phone and internet reimbursement * Company-sponsored LinkedIn Learning accounts, department budgets for professional development, and robust onboarding program * Various options for medical, dental, and vision insurance Travel Occasional travel is required for Ontra employees, including typically at least twice per year to attend team and larger group off-sites for in-person collaboration. For some roles, additional travel may be required based on the requirements of the role and business need. Inclusivity Ontra is committed to the full inclusion of all qualified individuals. As part of this commitment, Ontra will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact people@ontra.ai. Personnel Privacy Notice: View here. Note on Employment Verification: All employees hired will be required to verify identity and eligibility to work in their particular location. Note to External Agencies: We are not accepting any blind submissions or resumes/CVs from recruitment agencies. Any candidates sent to Ontra will NOT be accepted or considered as a submission without a signed agreement in place. #BI-Remote

About OntraOntra is the global leader in AI legal tech for private markets. Powered by industry-leading AI, data from 1M+ contracts, and a global network of legal professionals, Ontra's private markets technology platform streamlines and optimizes critical legal and compliance workflows across the full fund lifecycle. Ontra’s purpose-built solutions automate contracts, streamline obligation management, digitize entity management, and surface insights. Trusted by more than 800 global GPs, investment banks, law firms, and advisors - including nine of the top ten PEI-ranked firms worldwide - Ontra helps firms focus on what’s important to them.Our CultureOntra is a remote-first company that values the power of connection. We find innovative ways to stay connected, both virtually and in person. By promoting ownership, inspiring creativity, and championing collaboration, Ontra enables you to shape your impact and growth. Our commitment to innovation extends beyond our technology; it’s embedded in our culture, and AI plays a crucial role in everything we do.Our culture is one where belonging is the cornerstone of every interaction, rooted in acceptance and respect for all. Our commitment to inclusion begins at the application process, ensuring a fair and equitable hiring experience that values the unique contributions you bring from day one.About the RoleOntra is seeking a Customer Care Associate reporting to our Senior Manager, Customer Care on our Customer Success team.For this job, we are currently only hiring candidates based in Minnesota and Tennessee.We're looking for someone excited to empower customers by delivering exceptional support, providing timely solutions, and sharing expert product knowledge. If you are an analytical and creative problem-solver who thrives on finding solutions in the face of challenges, and excels in customer service by empathetically addressing needs and ensuring positive experiences, we’d love to get to know you!What You’ll Do * Customer Support: Provide timely and personalized assistance to customers, legal network, and team members through ticket systems and, when necessary, via live calls or Zoom meetings. * Product Knowledge: Develop a comprehensive understanding of company products to address customer inquiries and troubleshoot issues effectively. * Project Participation: Participate in project work that aligns with and supports the company's Objectives and Key Results (OKRs). * Empowerment: Equip customers with the necessary tools and information to fully utilize the value of the products, enhancing their overall experience. * Collaboration: Work closely with other departments to ensure consistent and accurate support and to share insights that benefit the organization.         What You’ll Bring * Experience: At least one year of customer/product support within a tech company or comparable experience * Self-Starter: Comfortable working remotely. Enthusiasm for an agile working environment. * Communication Skills: Strong verbal, written, and interpersonal communication abilities. * Customer Interaction: Ability to communicate confidently and empathetically with customers, demonstrating a passion for providing support. * Collaborative Problem Solving: Employ analytical skills to address everyday challenges by: deconstructing tasks into manageable components, assessing various courses of action, and formulating practical and efficient resolutions.         Pay TransparencyOntra takes individual candidate location, experience, and skills into consideration when determining compensation. The base pay range is listed below. Additionally, all positions are eligible for unit-based equity grants.Some positions may be eligible for additional compensation, such as commission or other variable compensation structures, which is not included in the below base pay range.If you are selected to participate in our interview process, your Talent Acquisition Partner will share more details about the total compensation package for the role.Base Pay Range$45,000—$63,000 USDHiring LocationsWe currently hire exclusively in the locations listed below. Select jobs may have more specific location requirements due to business needs.United StatesArizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Massachusetts, Maryland, Minnesota, North Carolina, New Jersey, Nevada, New York, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, WashingtonAPACHong KongEMEAUnited KingdomBenefits Snapshot * Remote-first working policy, with office hubs in SF, NYC, Santa Barbara, and London * Twice yearly team offsites for in-person collaboration * Paid flexible time off policy * Paid parental leave and benefits * Employer-supported retirement contributions, varying by country * Monthly phone and internet reimbursement * Company-sponsored LinkedIn Learning accounts, department budgets for professional development, and robust onboarding program * Various options for medical, dental, and vision insurance         TravelOccasional travel is required for Ontra employees, including typically at least twice per year to attend team and larger group off-sites for in-person collaboration. For some roles, additional travel may be required based on the requirements of the role and business need.InclusivityOntra is committed to the full inclusion of all qualified individuals. As part of this commitment, Ontra will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact people@ontra.ai.Personnel Privacy Notice: View here.Note on Employment Verification: All employees hired will be required to verify identity and eligibility to work in their particular location.Note to External Agencies: We are not accepting any blind submissions or resumes/CVs from recruitment agencies. Any candidates sent to Ontra will NOT be accepted or considered as a submission without a signed agreement in place.#BI-Remote

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