FAQs
What qualifications are required for the Customer Care BA3 position?
Candidates should have an Under-Graduate/Graduate/Post-Graduate degree in any discipline.
What experience is necessary for this role?
Experience in a customer-facing service environment is essential.
What communication skills are expected?
Effective communication skills are required for interaction with clients.
Is proficiency in MS Office necessary?
Yes, proficiency in MS Office Suite, particularly Excel, Word, and PowerPoint, is needed.
What are the typing requirements for this role?
Good typing skills are necessary, with a minimum requirement of 25-30 words per minute.
What is the primary purpose of the Customer Care BA3 role?
The primary purpose is to provide exceptional customer service while resolving complex customer needs and requests.
Through which channels will customer service be provided?
Customer service will be provided through various communication channels, including chat, email, and phone.
Will I need to collaborate with other teams?
Yes, collaboration with teams across the bank is necessary to align and integrate customer care processes.
What sort of recommendations will I be expected to provide?
You will need to identify areas for improvement in customer care processes and provide recommendations for change.
Will I be responsible for developing customer care procedures?
Yes, you will help develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.
What reporting will be required in this role?
You will develop and execute reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
Are team leadership responsibilities a part of this role?
If the position includes leadership responsibilities, you may supervise a team, guide professional development, and allocate work requirements.
What are the core values that all colleagues are expected to demonstrate?
Colleagues are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship.
Is this role focused on individual contribution or team leadership?
The role can involve both individual contribution and team leadership, depending on the specific responsibilities assigned.
How is success measured in the Customer Care BA3 role?
Success is measured by the ability to meet stakeholder and customer needs, deliver high-quality service, and positively impact surrounding roles.
What kind of relationship-building is expected with stakeholders?
Building relationships with stakeholders and customers to identify and address their needs is a key expectation of the role.
Are there opportunities for professional development in this position?
Yes, individuals in this role will be encouraged to develop their skills and expertise continuously.
Can I communicate sensitive information to customers?
Yes, you will need to communicate sensitive or difficult information to customers related to advice or administrative requirements.
How does this role contribute to risk management?
You will take ownership of managing risk and strengthening controls in relation to the work you own or contribute to.