FAQs
What is the primary language requirement for the Customer Care Manager position?
The primary language requirement is Dutch, along with proficiency in English.
What are the key responsibilities of the Customer Care Manager?
The key responsibilities include monitoring customer care trends, managing customer review pages, handling difficult customer complaints, and implementing Customer Care initiatives at the market level.
What experience is required for this role?
Experience in managing customer care teams within an e-commerce environment, preferably with tools like Freshdesk, is required.
How many vacation days do employees receive?
Employees receive 28 annual vacation days.
Is there any training provided to employees?
Yes, both internal and external training opportunities are provided.
What benefits are offered to employees?
Benefits include a 20% discount in the zooplus shop, private medical health insurance, team events, and a hybrid working model.
What skills are essential for the Customer Care Manager position?
Essential skills include very good communication skills, strong analytical skills, empathy, and the ability to navigate changing business requirements.
How does the Customer Care Manager contribute to other disciplines within the company?
The Customer Care Manager provides relevant customer feedback to other disciplines to stimulate continuous improvement and collaborates with other teams to minimize incoming customer queries.
What is the company culture like at zooplus?
The company culture values diversity and inclusion, fostering collaboration among passionate professionals across different European locations.