Customer Care Professional, Beneficiary Claim Support, Remote

Thrivent

Jan 27

Applications are closed

Job
Full-time
Entry, Junior, Mid & Senior Level
Customer Relations
Sales & Business Development
United Kingdom, +7
Remote

Requirements

High school diploma or equivalent experience. Post-Secondary education is preferred. Recent college graduates are encouraged to apply.
Customer Service, Financial service or insurance experience preferred.
Experience navigating complex customer interactions from support through to resolution.
This contact center works exclusively with death claims. Must have the ability to be empathetic and understanding while talking to clients and loved ones about death claims.
Ability to welcome change and contribute to continuous improvement in a fast-paced work environment.
Bilingual in English and Spanish a plus.
Internet speed: 30 mbps download/10 mbps upload required.
Remote work requirements: private, secure, distraction-free, remote workspace with reliable power and hard-wired internet connection via ethernet to router/modem.
Ability to work:
Training hours: 8:00 a.m. – 4:30 p.m. (CST), Monday through Friday for training duration.
After Training: Work a full-time schedule between the hours of 9:30 a.m. – 6 p.m. (CST), Monday through Friday.

Responsibilities

This role isn't on the other end of a complaint line, and escalated callers are rare. Instead, you're empowered to provide a call experience that doesn't rely on a script, and you’ll own it from the first "Hello!" to problem resolution. Working on each unique call from beginning to end lets you focus on the details needed to find the right solutions and provide a superior call experience.
Building rapport with callers of diverse backgrounds is vital to accurately assess the situation and present potentially complex solutions. It requires quickly navigating multiple systems and at the same time engaging callers with clear, concise, and positive language as you gather relevant information.
We are passionate about the client experience. While Average Handle Time (AHT) is measured, we focus on quality and first-call resolution, while looking to minimize our processing time or after-call work so we can help more clients reach their desired goals.
The calls you’ll work on daily are from individuals driven by a higher purpose and resonate with Thrivent's promise of helping people achieve financial clarity, enabling lives full of meaning and gratitude. That mentality is why escalated callers are few.
You'll step into a role with dedicated support from tenured teammates, structured and ongoing training, and regular meetings with your manager. Your professional development and career progression result from monthly coaching sessions, thought provoking and structured career advancement programs, and stretch opportunities.
It's a career with multiple paths for advancement, too. You have the opportunity to use your interest in financial services to become an expert in products and programs like annuities, health insurance, life insurance, mutual funds, and beneficiary claims unique to Thrivent.
And with a track record of individuals advancing into new support and leadership roles across the organization, this role provides a starting point for growing at Thrivent.

FAQs

Do we support remote work?

Yes, this position is fully remote.

What is the starting salary for this role?

The starting salary for this role is $25.00 per hour, which equates to $52,000 per year.

What kind of training can I expect after being hired?

You can expect up to 14 weeks of structured training and onboarding for the product or program you support, with a designated onboarding partner for regular mentoring.

Will I need to work nights or weekends?

No, there are no nights or weekends required for this role; work hours are Monday through Friday.

What type of calls will I be handling in this position?

You will be handling calls related to death claims, requiring empathy and understanding while talking to clients and their loved ones.

Is bilingual capability a requirement for this job?

Bilingual in English and Spanish is a plus but not a requirement for this position.

What benefits are offered to employees in this role?

Benefits include comprehensive medical, vision, and dental insurance, 401(k) matching, a pension plan, paid time off, volunteer time off, and corporate gift matching, among others.

What should I expect after completing my application?

After submitting your application, you will receive a link to complete a job skills assessment. Both the application and assessment must be completed for consideration.

What are the internet requirements for this remote position?

The internet speed required is 30 mbps download and 10 mbps upload, with a hard-wired connection via Ethernet to your router or modem.

Are there opportunities for career advancement within the company?

Yes, there are multiple paths for advancement, with many individuals moving into new support and leadership roles within the organization.

What is the work schedule like during and after training?

During training, work hours are from 8:00 a.m. to 4:30 p.m. (CST), Monday through Friday. After training, the schedule will be full-time between 9:30 a.m. and 6 p.m. (CST), Monday through Friday.

Is prior experience in customer service necessary for this role?

Customer service, financial service, or insurance experience is preferred but not strictly required. Recent college graduates are encouraged to apply.

Will I be working independently or will I have support?

You will have dedicated support from tenured teammates, ongoing training, and regular meetings with your manager to assist you in your role.

What is the company's stance on diversity and inclusion?

Thrivent is committed to Equal Employment Opportunity (EEO) without regard to various protected categories and promotes diversity and inclusion within the workforce.

Can I apply if I have no experience in handling death claims?

Yes, while experience with death claims is preferred, it is not a strict requirement, as training will be provided.

What tools or systems will I be using in this role?

You will be navigating multiple systems to handle calls, gathering relevant information while engaging with callers.

Thrivent

Finance

Industry

501-1000

Employees

1902

Founded Year

Mission & Purpose

At Thrivent, we do work that matters—and we're reimagining financial services in ways that help individuals and communities thrive. With the belief that money is a tool, not a goal, we help over 2 million clients make the most of all they’ve been given through financial advice, insurance, investments, banking and generosity programs.  As a Fortune 500 company with a 100-year legacy, Thrivent is committed to helping people build their financial futures and live more generous lives in their communities and beyond.