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Customer Care Professional (Italian Speaker)

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American Express

Feb 6

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Madrid

Requirements

  • Ottima padronanza dell’italiano, con forti capacità di comunicazione verbale e scritta soprattutto in un contesto aziendale
  • Dimostrare eccellenza personale attraverso un approccio positivo alle situazioni difficili
  • Mostrare passione per il servicing fornendo un servizio eccezionale ad ogni interazione con i nostri Clienti
  • La resilienza e la capacità di lavorare in un ambiente dinamico e multitasking, utilizzando più sistemi e strumenti digitali per servire i nostri clienti
  • Forti capacità relazionali e comunicative, sia verbali che scritte
  • Assertività al fine di saper gestire conversazioni difficili
  • Eccellenti capacità di negoziazione, influenza e intraprendenza
  • Forte attitudine al lavoro di squadra e alla collaborazione con i colleghi in tutta l'azienda
  • Capacità critiche, analitiche e di problem solving, con forte attenzione ai dettagli e aderenza alle politiche e procedure aziendali
  • Capacità di lavorare in un ambiente virtuale
  • Diploma di scuola superiore/Laurea universitaria
  • Conoscenza approfondita della lingua inglese
  • La conoscenza di altre lingue europee sará considerata un plus

Responsibilities

  • Fornire un Customer Service di prim'ordine, rispondendo alle richieste e ai dubbi dei Clienti tramite più canali (chiamate, chat, messaggistica mobile)
  • Costruire relazioni significative con i nostri Clienti attraverso un approccio consulenziale, comprendendo le loro esigenze attuali e future, fornendo una risoluzione al primo contatto e negoziando un risultato positivo per il Cliente e per American Express
  • Migliorare l'esperienza dei nostri Titolari di Carta identificando le opportunità per offrire prodotti aggiuntivi, in base alle loro esigenze
  • Raggiungere e superare gli obiettivi di qualità, le normative di conformità e gli obiettivi di produttività
  • Navigare nei sistemi e nelle applicazioni computerizzate per fornire un servizio ai nostri Clienti e consentire loro di ottenere il massimo dalle nostre piattaforme online e mobile
  • Documentare le informazioni necessarie, come i dettagli di pagamento, la modifica delle informazioni dei Clienti, il cambio di indirizzo e le notifiche di viaggio
  • Assegnazione di nuove priorità e adattamento ad un ambiente in continua evoluzione

FAQs

What is the main responsibility of a Customer Care Professional at American Express?

The main responsibility is to provide exceptional customer service by responding to client inquiries through various channels, building meaningful relationships, and resolving issues on the first contact.

Is proficiency in English required for this position?

Yes, a strong knowledge of English is required, along with excellent command of the Italian language.

What qualifications are needed for this role?

A high school diploma or university degree is required, and proficiency in English is necessary. Knowledge of additional European languages is a plus.

Where is this position located?

The position is based in Madrid.

What are the working hours for this job?

This is a full-time position with flexibility in working hours. Some shifts may be performed remotely temporarily.

What type of training will be provided?

Employees will receive industry-leading training and continuous coaching to help them excel in providing first-class customer service.

Are there opportunities for bonuses and incentives?

Yes, high performance is rewarded with targeted incentives and bonuses.

How does American Express support employee well-being?

American Express offers various benefits that support physical, financial, and mental health, including comprehensive medical benefits, retirement support, and access to wellness programs.

What skills are emphasized for the Customer Care Professional role?

Strong communication skills, resilience, problem-solving abilities, teamwork, and effective negotiation skills are emphasized for this role.

Is experience in customer service necessary for this role?

While specific prior experience may not be explicitly required, a passion for servicing and providing exceptional customer experiences is essential.

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American Express

Finance
Industry
10,001+
Employees
1850
Founded Year

Mission & Purpose

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.

Culture & Values

  • We Back Our Customers

    Relationships are at the heart of our business. We strive to be essential to our customers by delivering exceptional products, services and experiences every day – and promise to have their backs in everything we do.

  • We Make It Great

    We deliver an unparalleled standard of excellence in everything we do, staying focused on the biggest opportunities to be meaningful to our customers. From our innovative products to our world-class customer service, our customers expect the best—and our teams are proud to deliver it.

  • We Do What’s Right

    Customers choose us because they trust our brand and people. We earn that trust by ensuring everything we do is reliable, consistent, and with the highest level of integrity.

  • We Respect People

    We trust and respect one another for who we are and what we contribute. We are accountable to one another and empower every voice through open, courageous dialogue so others feel heard.

  • We Embrace Diversity

    We see diversity of people and experiences as fuel for the creativity and innovation we need to be and deliver our best.

  • We Stand for Inclusion

    We all have biases. However, we do not tolerate bias that excludes or minimizes anyone – all people belong. We’re committed to ensuring that we have a welcoming and inclusive culture where everyone’s voice matters and where people of all races, ethnicities, genders, gender identities, sexual orientations, ages, religions, disabilities and viewpoints can thrive.

  • We Win As a Team

    We view each other as colleagues—part of the same team, striving to deliver the brand promise to our customers and each other every day. Individual performance is essential and valued, but never at the expense of the team.

  • We Support Our Communities

    We respect our communities and are committed to working together so they can thrive and make a meaningful difference in the world.

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