FAQs
What is the main responsibility of a Customer Care Professional at American Express?
The main responsibility is to provide exceptional customer service by responding to client inquiries through various channels, building meaningful relationships, and resolving issues on the first contact.
Is proficiency in English required for this position?
Yes, a strong knowledge of English is required, along with excellent command of the Italian language.
What qualifications are needed for this role?
A high school diploma or university degree is required, and proficiency in English is necessary. Knowledge of additional European languages is a plus.
Where is this position located?
The position is based in Madrid.
What are the working hours for this job?
This is a full-time position with flexibility in working hours. Some shifts may be performed remotely temporarily.
What type of training will be provided?
Employees will receive industry-leading training and continuous coaching to help them excel in providing first-class customer service.
Are there opportunities for bonuses and incentives?
Yes, high performance is rewarded with targeted incentives and bonuses.
How does American Express support employee well-being?
American Express offers various benefits that support physical, financial, and mental health, including comprehensive medical benefits, retirement support, and access to wellness programs.
What skills are emphasized for the Customer Care Professional role?
Strong communication skills, resilience, problem-solving abilities, teamwork, and effective negotiation skills are emphasized for this role.
Is experience in customer service necessary for this role?
While specific prior experience may not be explicitly required, a passion for servicing and providing exceptional customer experiences is essential.