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Customer Enablement Manager

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Zoom

25d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Education & Teaching
  • Cork

AI generated summary

  • You must have 3 years in training and 8 years in the industry, design tailored programs, know LMS and video tools, communicate well, manage projects, and collaborate globally.
  • You will design educational content, deliver training, localize materials, evaluate program impact, and collaborate with teams while staying updated on trends and best practices.

Requirements

  • Demonstrate Proven experience as a software trainer or a similar role focusing on product adoption and user training
  • 3 years experience in a similar role with 8 years industry experience
  • Be able to design and execute training programs tailored to customer needs
  • Have familiarity with learning technologies, e.g. LMS and video editing software
  • Be a self-starter with flexibility and ability to work under pressure in a high energy paced environment
  • Be proactive and self-motivated
  • Possess excellent communication skills
  • Possess excellent organizational and project management skills
  • Be a skilled collaborator with the ability to work independently and as part of a global team
  • Be willing to work flexible hours to accommodate global collaboration (as required)

Responsibilities

  • Designing and developing educational content e.g. e-learning courses, interactive guides and videos
  • Delivering on-demand and live training via various channels
  • Delivering material to target audiences
  • Localizing content to increase engagement
  • Evaluating program impact
  • Collaborating with CSMs, product, and marketing teams
  • Staying current with Workvivo updates, trends, and best practices

FAQs

What is the primary goal of the Customer Enablement Manager role?

The primary goal is to drive product adoption, customer satisfaction, and loyalty by educating and empowering customers to get maximum value from the Workvivo platform.

What type of content will the Customer Enablement Manager create?

The Customer Enablement Manager will create educational content such as e-learning courses, interactive guides, and videos to improve customer understanding and proficiency with the Workvivo platform.

What will the Customer Enablement Manager be responsible for in terms of training?

They will be responsible for delivering on-demand and live training through various channels and tailoring training programs to meet customer needs.

How many years of experience are required for this role?

A minimum of 3 years in a similar role, with a total of 8 years of industry experience is required.

What skills are essential for the Customer Enablement Manager position?

Essential skills include excellent communication, organizational and project management abilities, collaboration skills, and familiarity with learning technologies like LMS and video editing software.

Will the Customer Enablement Manager need to work flexible hours?

Yes, the role may require flexible hours to accommodate global collaboration as needed.

Is this position hybrid, remote, or in-person?

This position follows a structured hybrid approach, which is centered around office and remote work environments.

Are there any specific responsibilities related to content localization?

Yes, the Customer Enablement Manager will be responsible for localizing content to increase customer engagement.

How does the company prioritize diversity and inclusion in the workplace?

The company is committed to being an equal opportunity workplace, celebrating diverse backgrounds, experiences, abilities, and perspectives, and does not discriminate based on various characteristics.

What support is available for applicants with medical disabilities?

Applicants requiring accommodations due to qualifying medical disabilities can submit an Accommodations Request Form for assistance navigating the interview process.

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Zoom

Bringing the world together, one connection at a time.

Technology
Industry
5001-10,000
Employees
2011
Founded Year

Mission & Purpose

Zoom is a leading provider of video communication and collaboration solutions. Their platform allows people to connect and communicate remotely through high-quality video and audio conferencing, online meetings, webinars, and virtual events. With a user-friendly interface and robust features, Zoom enables individuals and organisations to stay connected, collaborate effectively, and engage with others regardless of their location. Zoom's ultimate mission is to make video communications frictionless and accessible to everyone, empowering people to connect, communicate, and collaborate seamlessly across the globe.

Benefits

  • Employee Stock Purchase Plan (ESPP)

  • Long-Term Sickness & Disability: 75% of basic annual salary after 13 weeks of incapacity

  • Cash Plan: reimbursement for out-of-pocket expenses relating to healthcare needs such as dental and optical

  • Private Medical (fully medically underwritten): includes inpatient, outpatient, and virtual GP services. This plan includes Vitality Wellness and discount programs.

  • Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance