Logo of Huzzle

Customer/Enablement Manager (f/m/d) - Fully Remote (Europe)

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Product
  • Berlin
    Remote

AI generated summary

  • You need 5+ years in customer success or sales in tech, strong relationship management in SaaS/AI, excellent communication, project management skills, and a deep understanding of startups.
  • You will manage customer onboarding, enhance educational content, create instructional videos, support key accounts, and collaborate with teams to drive product improvements and customer satisfaction.

Requirements

  • A minimum of 5 years of experience in customer success, sales or product enablement, or a related field within the tech industry, ideally in a startup environment.
  • Proven track record of managing and scaling customer and partner relationships in the SaaS, AI, or automation sectors.
  • Excellent communication skills, with the ability to conduct live presentations and create engaging content for a diverse audience.
  • Strong organizational and project management skills, with a keen ability to prioritize tasks and manage multiple accounts effectively.
  • Deep understanding of the startup ecosystem and the unique challenges and opportunities it presents.
  • Fluent in English; additional European languages are a plus.

Responsibilities

  • Take ownership of the DeepOpinion Academy, including onboarding customers onto our products and ensuring they are well-versed with all necessary materials.
  • Dive deep into the next phases of customer engagement, continuously enhancing the onboarding process and educational content.
  • Record instructional videos and lead live sessions to educate and engage customers and partners, ensuring high satisfaction and product fluency.
  • Manage 10-20 key accounts, acting as the primary point of contact and support for these partners and customers.
  • Enable partners with the tools and knowledge needed to effectively deploy and leverage our products, facilitating their quick adaptation and long-term success.
  • Work closely with cross-functional teams to align on product updates, marketing strategies, and customer feedback to drive product enhancements and customer satisfaction.

FAQs

Is this position fully remote?

Yes, this position is fully remote and allows for flexibility from anywhere in Europe.

What is the primary focus of the Customer/Partner Enablement Manager role?

The primary focus is to spearhead the engagement and success of key accounts across Europe, including onboarding customers and partners onto the products.

How many key accounts will I manage in this role?

You will manage 10-20 key accounts as the primary point of contact and support.

What type of experience is required for this position?

A minimum of 5 years of experience in customer success, sales, product enablement, or a related field within the tech industry is required, ideally in a startup environment.

What language skills are necessary for this role?

Fluency in English is required, and additional European languages are a plus.

Will I be involved in creating educational content for customers?

Yes, you will be responsible for recording instructional videos and leading live sessions to educate and engage customers and partners.

What type of culture does the company promote?

The company promotes a dynamic, inclusive, and innovative workplace culture that values the contributions of every team member.

Are there opportunities for professional development in this role?

Yes, there are continuous training and development opportunities to ensure employees remain at the top of their field.

Is there a performance-based compensation structure?

Yes, the compensation includes a competitive salary with performance-based incentives reflecting the critical role of this position.

Will I be working with other teams in the company?

Yes, you will work closely with cross-functional teams to align on product updates, marketing strategies, and customer feedback to drive product enhancements and customer satisfaction.

Build enterprise-grade AI automations for text and document processes, without code.

Technology
Industry
11-50
Employees
2020
Founded Year

Mission & Purpose

DeepOpinion is a Generative Automation platform that enables teams to automate complex knowledge work using enterprise-grade AI applications. By integrating Generative AI, business process digitization, and no-code development, the platform allows teams to quickly create AI apps and achieve over 90% straight-through processing. Trusted by global leaders like Siemens, Bitpanda, Markel, Uelzener, and CED, DeepOpinion helps insurers, banks, and service centers streamline operations and enhance efficiency with cutting-edge AI solutions.