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Customer/Enablement Manager (f/m/d) - Remote (Europe)

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DeepOpinion

1mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Product
  • Berlin
    Remote

AI generated summary

  • You must have 5+ years in customer success or product enablement in tech, experience with developer education, strong communication skills, and the ability to manage multiple accounts effectively.
  • You will manage the DeepOpinion Academy, foster a technical community, create educational content, conduct training sessions, and collaborate with teams to enhance customer engagement and satisfaction.

Requirements

  • A minimum of 5 years of experience in product enablement, learning and development programs, customer success, or any other related field within the tech industry, ideally in a startup environment.
  • Hands-on experience building or managing developer education platforms, communities, or similar initiatives.
  • Proven track record of managing and scaling customer and partner relationships in the SaaS, AI, or automation sectors.
  • Excellent communication skills, with the ability to conduct live presentations and create engaging content for a diverse audience.
  • Strong organizational and project management skills, with a keen ability to prioritize tasks and manage multiple accounts effectively.
  • Deep understanding of the startup ecosystem and the unique challenges and opportunities it presents.
  • Fluent in English; additional European languages are a plus.

Responsibilities

  • Own and scale the DeepOpinion Academy as a key educational and enablement platform, ensuring customers and business partners are well-versed with all necessary materials.
  • Build and nurture a vibrant technical community around our product, fostering engagement and collaboration.
  • Continuously improve customer engagement, with a focus on optimizing onboarding and expanding educational content throughout the customer journey.
  • Record instructional videos and lead live sessions to educate and engage customers and partners, driving product expertise and satisfaction.
  • Enable partners with the tools and knowledge needed to effectively deploy and leverage our products, facilitating their quick adaptation and long-term success.
  • Work closely with cross-functional teams to align on product updates, marketing strategies, and customer feedback to drive product enhancements and customer satisfaction.

FAQs

Do we support remote work?

Yes, we support remote work from anywhere in Europe.

What is the main responsibility of the Customer/Partner Enablement Manager?

The main responsibility is to own and scale the DeepOpinion Academy, enabling users and fostering a strong developer community around our product.

What qualifications are required for this role?

A minimum of 5 years of experience in product enablement, learning and development programs, customer success, or related fields in the tech industry is required.

Is experience in a startup environment preferred?

Yes, experience in a startup environment is preferred and ideal for this role.

What kind of content will the Customer/Partner Enablement Manager create?

The manager will create instructional videos, lead live sessions, and develop engaging content for a diverse audience to educate customers and partners.

Are there any language requirements for this position?

Fluency in English is required, and additional European languages are a plus.

What kind of benefits does the company offer?

The company offers a competitive salary with performance-based incentives, continuous training and development opportunities, and a dynamic, inclusive workplace culture.

Will I be part of a cross-functional team?

Yes, you will work closely with cross-functional teams to align on product updates, marketing strategies, and customer feedback.

What is the company's vision?

The company's vision is to become the go-to provider for AI-driven automation solutions across the globe.

How important is customer engagement in this role?

Customer engagement is critically important, with a focus on optimizing onboarding and expanding educational content throughout the customer journey.

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DeepOpinion

Build enterprise-grade AI automations for text and document processes, without code.

Technology
Industry
11-50
Employees
2020
Founded Year

Mission & Purpose

DeepOpinion is a Generative Automation platform that enables teams to automate complex knowledge work using enterprise-grade AI applications. By integrating Generative AI, business process digitization, and no-code development, the platform allows teams to quickly create AI apps and achieve over 90% straight-through processing. Trusted by global leaders like Siemens, Bitpanda, Markel, Uelzener, and CED, DeepOpinion helps insurers, banks, and service centers streamline operations and enhance efficiency with cutting-edge AI solutions.