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Customer Engagement Manager, U.S. Army, U.S. Army Sales Team

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Amazon

9d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Business, Operations & Strategy
  • Arlington

AI generated summary

  • You need 3+ years in program/project management, end-to-end delivery, data-driven improvements, a Bachelor's degree, cross-functional experience, and a Secret security clearance.
  • You will manage operational reviews, lead project management, develop strategic initiatives, align resources, and ensure effective communication with stakeholders for the U.S. Army account.

Requirements

  • 3+ years of program or project management experience
  • 3+ years of driving end to end delivery, and communicating results to senior leadership experience
  • Experience using data and metrics to determine and drive improvements
  • Bachelor's degree or equivalent
  • Experience working cross functionally with tech and non-tech teams
  • Secret or above U.S. security clearance

Responsibilities

  • Design and drive ongoing operational review of the U.S. Army Account Team. This involves envisioning current state improvements and developing future state operating models.
  • Design and manage processes to develop strategic objectives, budgets and execution plans for key customer programs and initiatives.
  • Lead the project management of strategic initiatives. This will include identifying opportunities for and creating new mechanisms, capturing, recording, synthesizing, and leveraging data, and prioritizing based on goals, business needs, and business impact.
  • Develop and refine programs to support the team's strategic direction, as well as creating and managing long term goals.
  • Align program priorities and resources to the needs of the broader DoD Team.
  • Focus on internal and external stakeholder engagement, delivery, and execution.
  • Meet regularly with Amazon internal stakeholders to develop effective methods for assuring timely delivery of customer commitments.
  • Develop and execute effective methods of communication among AWS and government stakeholders.

FAQs

What are the primary responsibilities of the Customer Engagement Manager?

The primary responsibilities include designing and driving operational reviews, managing processes for strategic objectives, leading project management of initiatives, developing programs that align with strategic direction, and focusing on stakeholder engagement and communication.

What is the required experience for this position?

The position requires 3+ years of program or project management experience and 3+ years of experience in driving end-to-end delivery while communicating results to senior leadership.

Is a security clearance required for this position?

Yes, the candidate ideally possesses an active Secret or above security clearance or has the ability to obtain one.

What educational qualifications are needed for this role?

A Bachelor’s degree or equivalent is required for this position.

What skills are preferred for candidates applying for this job?

Preferred skills include experience working cross-functionally with both tech and non-tech teams.

How does Amazon prioritize work-life balance for employees?

Amazon strives for flexibility as part of its working culture, emphasizing that success at work should not come at the expense of personal life.

Is there an emphasis on diversity and inclusion within the team?

Yes, Amazon values diverse experiences and fosters a culture of inclusion through employee-led affinity groups and events.

What is the salary range for this position?

The salary range for this position varies from $83,100/year in the lowest geographic market to $177,800/year in the highest geographic market, depending on factors like location and experience.

Are there opportunities for mentorship and career growth within this role?

Yes, the company provides ongoing knowledge-sharing, mentorship, and career-advancing resources to help employees develop professionally.

How can I apply for this position?

Applicants can apply through Amazon's internal or external career site; the position will remain posted until filled.

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Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.