FAQs
What is the work schedule for the Customer Experience Associate position in Trenton?
The position is for 18.75 hours per week, and the schedule will be flexible.
What are the primary responsibilities of a Customer Experience Associate?
The primary responsibilities include building strong customer relationships, processing transactions, uncovering customer needs, and promoting digital banking options.
Is previous experience in customer service required for this role?
Yes, proven customer service skills through work or community involvement are required.
Will there be opportunities for professional development in this role?
Yes, the role offers diverse opportunities for professional development and internal training to support career growth.
What qualifications are needed to apply for this position?
Candidates should have strong technical skills, customer service experience, a willingness to assist in a friendly manner, and the ability to work in simple sales situations.
Are there any specific skills that are emphasized for this role?
Yes, being people-centric, having strong technical skills, the ability to explain complicated concepts simply, and eagerness to learn are emphasized for this role.
What type of work environment can I expect as a Customer Experience Associate?
You can expect a collaborative, team-oriented work environment focused on delivering exceptional customer service.
How does Scotiabank support its employees in terms of recognition and rewards?
Scotiabank offers recognition and rewards for high performance, along with meaningful development conversations to enable faster advancement.
What should I do if I need accommodation during the recruitment process?
If you require accommodation, please inform the Recruitment team about your needs.
Is there a competitive compensation package for this role?
Yes, there is a competitive compensation and benefits package offered for the Customer Experience Associate position.