FAQs
What are the key responsibilities of the Customer Experience Consultant role?
The key responsibilities include delivering top-notch customer service, liaising with third-party suppliers and other Maersk offices, innovating service improvements, processing documents accurately and timely, producing reports, monitoring third-party supplier performance, problem-solving for clients, identifying challenges in clients' supply chains, attending meetings, participating in projects, and working on ad hoc tasks.
What qualifications or experience are required for this position?
Candidates should have a passion for customer satisfaction, previous experience in logistics (a plus), logical and analytical problem-solving skills, the ability to meet tight deadlines, proficiency in Microsoft applications, strong customer service mindset, and outstanding attention to detail.
What benefits does Maersk offer to its employees?
Maersk offers 25 days of annual leave (with options to buy or sell days), an annual bonus, a pension scheme, family-friendly benefits, retailer discounts, access to an Employee Assistance Program for mental and financial health, and the possibility of short-term incentives for eligible roles.
Is there an opportunity for personal development in this role?
Yes, the role provides opportunities for continuous improvement and personal development in an open and friendly atmosphere.
What type of working environment can one expect at Maersk?
You can expect a fast-paced, performance-driven environment that values diversity and includes a collaborative and innovative culture.
Does Maersk have a commitment to diversity and inclusion?
Yes, Maersk is committed to a diverse and inclusive workplace and embraces different styles of thinking.
Are flexible working options available for this role?
While the role is advertised as full-time, there is an openness to discussing possible flexible working options.
What support does Maersk provide for employees during the application and hiring process?
Maersk is happy to support any needs for adjustments during the application and hiring process and offers assistance for accommodations as needed.
What is the ideal mindset or approach for a candidate applying for this role?
Candidates should possess a proactive approach with a positive "can-do" mindset and a strong emphasis on delivering world-class customer service.