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Customer Experience Consultant - Chemicals & Mining

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A.P. Moller - Maersk

Dec 11

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Logistics
  • Durban
  • Quick Apply

AI generated summary

  • You need 2+ years in Customer Service/logistics, strong problem-solving skills, teamwork, Excel proficiency, and excellent English communication skills.
  • You will manage shipments for small/mid-sized customers, resolve issues, handle financial follow-ups, coordinate logistics, and build relationships while ensuring excellent customer service.

Requirements

  • +2 years of experience in Customer Service and logistics.
  • Customer-centric mindset.
  • Good knowledge of MS Excel and experience working with multiple systems.
  • Fluency in English is a must.
  • Problem-solving and critical thinking skills.
  • Teamwork and team mindset.
  • Excellent interpersonal and communication skills.

Responsibilities

  • Manage the end-to-end shipment process for small/mid-sized customers (Essential Services Customers) in compliance with all company procedures.
  • Ensure timely and effective resolution of customer issues by engaging relevant internal stakeholders.
  • Handle a customer portfolio and perform financial situation follow-up, as well as overall business customer business knowledge.
  • Execute all assigned tasks efficiently and with a responsibility and open mindset for changes and adjustments.
  • Respond promptly to daily emails and calls (external/internal) and provide excellent customer service.
  • Coordinate ocean shipments and logistics while processing all needed work.
  • Build strong relationships with all stakeholders, including offshore GSC teams, to deliver a positive customer experience and ensure a smooth execution of the end-to-end shipment life cycle.
  • Work closely with customers and internal teams to ensure a smooth execution of the end-to-end shipment life cycle.
  • Demonstrate problem-solving and critical thinking skills, as well as excellent interpersonal and communication skills.
  • Energetic, well-organized, self-initiated, and good coordination skills are a must.

FAQs

What is the primary responsibility of a Customer Experience Consultant at A.P Maersk SA?

The primary responsibility is to manage the end-to-end shipment process for small/mid-sized customers, ensuring compliance with company procedures and delivering excellent customer service.

What are the qualifications required for this position?

The role requires at least 2 years of experience in Customer Service and logistics, a customer-centric mindset, proficiency in MS Excel, fluency in English, and strong problem-solving and communication skills.

Is prior experience in the chemicals and mining sectors required?

While specific experience in chemicals and mining is not explicitly required, a strong understanding of customer service and logistics within these sectors is beneficial.

What type of work environment does A.P Maersk SA offer?

A.P Maersk SA offers a dynamic and international work environment that encourages continuous learning, development, and teamwork.

What kind of support does A.P Maersk SA provide for personal and professional development?

A.P Maersk SA offers ongoing personal and professional development initiatives, including training and learning opportunities.

Are there any specific communication skills required for this role?

Yes, excellent interpersonal and communication skills are essential for effectively collaborating with customers and internal teams.

How does A.P Maersk SA ensure a diverse and inclusive workplace?

A.P Maersk SA is committed to a diverse and inclusive workplace by embracing different styles of thinking and being an equal opportunities employer without regard to various protected characteristics.

What type of benefits package is offered for this role?

A competitive compensation and benefits package is offered, though specific details about the benefits may vary.

Is fluency in a language other than English beneficial for this position?

Fluency in English is a must for this role; additional language skills may be beneficial, depending on customer interactions.

How does A.P Maersk SA handle accommodations during the hiring process?

A.P Maersk SA is happy to support candidates needing adjustments during the application and hiring process. Candidates can contact them via email for assistance.

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A.P. Moller - Maersk

Transportation
Industry
10,001+
Employees

Mission & Purpose

Maersk is a global leader in integrated container logistics, providing comprehensive shipping and supply chain services. The company specialises in container shipping, port operations, and supply chain management, helping businesses around the world move goods efficiently and reliably. Maersk's ultimate mission is to simplify global trade and make it more sustainable, enabling businesses to connect with markets across the globe. Their purpose is to drive the global economy forward by offering seamless, end-to-end logistics solutions that reduce complexity, increase efficiency, and promote environmental sustainability in international trade.