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Customer Experience Expert

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Inchcape

7d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Chester

AI generated summary

  • You must deliver exceptional customer service, multitask efficiently, show a genuine desire to help, stay updated on Mercedes Benz products, and possess strong attention to detail and communication skills.
  • You will assist customers with their needs, manage the customer journey, support aftersales, facilitate test drives, process vehicle orders, arrange handovers, and follow up on inquiries.

Requirements

  • - Ability to provide a first-class customer service with energy and enthusiasm
  • - An effective multitasker who is methodical and efficient
  • - Has a genuine desire to help people and the team
  • - Has a passion for the product - responsible for keeping up to date with the latest Mercedes Benz product information
  • - Attention to detail
  • - Excellent listening and communication skills

Responsibilities

  • Proactively approaching customers to offer help and advice based on the customers requirements
  • Helps create the right retail environment for our customers – inc. display
  • Planning and managing the Customer Journey – enabling them to make an informed decision – and providing customers with relevant information on all relevant products and services available throughout the retailer in a compliant manner
  • Present a balanced presentation of funding options to a customer, following compliance processes and requirements (inc. Initial Sales Disclosure)
  • Helps facilitate the basic needs of our aftersales customers – working with the aftersales team to provide seamless service
  • Help facilitate the test drive experience of our product including product presentation and documentation
  • Works with your managers to secure and process vehicle orders – including the effective use of Mercedes Benz platforms where applicable
  • Helps arrange and agree handover details for customers who purchase a vehicle, working with admin and vehicle progress chaser
  • Assists in following up previous visitors and enquiries to revisit assist and re appoint where suitable

FAQs

What is the salary for the Customer Experience Expert position?

The salary for the Customer Experience Expert position is £28,580.00, with an On-Target Earnings (OTE) of £32,580.00 plus employee benefits.

What are the working hours for this role?

The working hours for this role are full-time at 45 hours per week.

What kind of customer experience will I be providing?

As a Customer Experience Expert, you will be providing a premium, customer-focused experience by guiding customers through their journey and addressing their needs and requirements.

What employee benefits are offered?

Employee benefits include 33 days of annual leave (including bank holidays), retail discounts, gym discounts, cash healthcare plans, a cycle-to-work scheme, car discounts, a flexible pension scheme, a Sharesave scheme, family-friendly policies, a wellbeing program, an internal colleague recognition system, and a community volunteering day.

What skills are required for this position?

Required skills include the ability to provide excellent customer service, effective multitasking, a genuine desire to help, a passion for the product, attention to detail, and excellent listening and communication skills.

Is there any training provided for this role?

Yes, comprehensive training is provided to support personal and professional development.

Do I need to have automotive experience to apply?

No, you do not need to love cars or have automotive experience to apply; however, a passion for delivering great customer experiences is essential.

How does the company support colleague recognition?

The company has an internal colleague recognition system to celebrate achievements and contributions of team members.

Will I be involved in the test drive process?

Yes, as a Customer Experience Expert, you will help facilitate the test drive experience, including product presentation and documentation.

What is the company's mission?

The company's mission is to create outstanding and trusted experiences for customers, partners, and employees.

Inchcape

Automotive
Industry
10,001+
Employees

Mission & Purpose

Inchcape is the world's leading independent automotive distribution partner. We work with more than 40 of the world's most loved automotive brands to power better mobility, today and in the future. Our 14,500 team members work across 40 country markets in Asia, Australasia and the Pacific; Central and South America; Africa; Europe and the UK.