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Customer Experience Expert - Mercedes Benz

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Inchcape

Oct 9

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Oxford

Requirements

  • Ability to deliver a first-class customer service with energy, enthusiasm and a genuine passion for creating exceptional experiences
  • Proficient in navigating various systems, digital tools, and Microsoft Office applications with strong computer literacy
  • Excellent listening and communication skills to understand customer needs and convey information clearly and effectively
  • Can utilise strong multitasking skills and a methodical approach to efficiently manage multiple tasks and systems simultaneously
  • Exhibit a genuine desire to assist customers and support the team in achieving collective goals
  • Possess strong attention to detail to ensure accuracy and consistency

Responsibilities

  • Proactively assist customers by offering tailored help and advice based on their needs
  • Foster an inviting retail environment for our customers, including managing displays
  • Oversee the Customer Journey, ensuring customers make informed decisions by providing comprehensive information on all relevant products and services
  • Use computers and digital tools to manage customer interactions and access up to date information, ensuring efficient and effective service delivery
  • Deliver a clear and balanced presentation of funding options to customers, adhering to compliance processes and requirements
  • Enhance the test drive experience by managing product presentations and handling necessary documentation
  • Collaborate with your managers to secure and process vehicle orders efficiently, utilising Mercedes Benz platforms as needed
  • Coordinate and finalise handover details for customer purchasing a vehicle, collaborating with relevant team members and departments
  • Follow up with previous visitors and enquiries, offering additional support and scheduling new appointments as needed

FAQs

What is the salary for the Customer Experience Expert position?

The salary for the Customer Experience Expert position is £25,386.67, with an on-target earnings (OTE) of £27,860.00 plus employee benefits.

Is prior automotive experience required for this role?

No, prior automotive experience is not required. The company prioritizes attitude and a willingness to learn.

What are the working hours for this position?

This position is full-time, with a total of 40 hours per week.

What kind of training will be provided for new employees?

The company offers comprehensive training to support new employees in developing the necessary skills for the role.

What employee benefits are offered?

Benefits include 33 days’ annual leave, retail discounts, gym discounts, healthcare plans, car discounts, a flexible pension scheme, a Sharesave scheme, family-friendly policies, a wellbeing program, an internal recognition system, and a community volunteering day.

What skills are important for the Customer Experience Expert role?

Important skills include delivering first-class customer service, strong computer literacy, excellent listening and communication skills, multitasking abilities, attention to detail, and a genuine desire to assist customers.

What will my day-to-day responsibilities entail?

Responsibilities include assisting customers, managing displays, overseeing the customer journey, using digital tools to manage interactions, presenting funding options, enhancing the test drive experience, processing vehicle orders, and following up with previous customers.

Can I expect opportunities for career advancement?

Yes, the company is committed to providing fantastic career opportunities and personal support for professional growth.

What types of systems and tools will I be working with?

You will be working with a range of systems and digital tools to track customer interactions, manage enquiries, and process orders for new and used vehicles.

Who is Group 1 Automotive?

Group 1 Automotive is the largest partner in the UK for Mercedes-Benz, Volkswagen, and Audi, and the second largest for BMW & MINI, with over 7000 colleagues across 113 dealerships.

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Inchcape

Automotive
Industry
10,001+
Employees

Mission & Purpose

Inchcape is the world's leading independent automotive distribution partner. We work with more than 40 of the world's most loved automotive brands to power better mobility, today and in the future. Our 14,500 team members work across 40 country markets in Asia, Australasia and the Pacific; Central and South America; Africa; Europe and the UK.

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