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Customer Experience Manager

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Sainsbury's

Jul 29

Applications are closed

  • Job
    Full-time
    Entry Level
  • Reading, +1

Requirements

  • - You’re probably already managing or supervising people in a similarly fast-paced setting and confident to deal with the many different challenges each day throws up
  • - You’ll need to share Sainsbury’s love of technology
  • - You’re motivated to develop, dedicated to bringing out the best in others and, like all of us, passionate about customer service

Responsibilities

  • - As a Customer Experience leader your job is to delight and inspire customers all the way from the car park to the checkout.
  • - Reporting into our Lead Customer Experience Manager, your job is focused on operational in-store management, ensuring that your area is running smoothly, day in, day out.
  • - There’s an emphasis on managing a medium to large instore team – assigning tasks and planning breaks, creating rotas, addressing performance issues both sensitively and effectively, and helping with recruitment.
  • - You’ll be a visible leader on the shop floor, a role model who drives training and creates a team where everyone feels welcome, and colleagues feel safe to challenge the way things are done.
  • - You’re supporting the Lead Customer Experience Manager to deliver improved customer and retail outcomes in your area.
  • - You’ll work closely with another Customer Experience Manager, sharing ideas and identifying ways to improve things, and provide a brilliant handover from each shift to the next.
  • - You’re confident being direct with your team – you’re giving honest feedback, early and often.
  • - You’ve learned how to help your team to put themselves in the customers’ shoes, taking genuine pride in how we deliver a better service.
  • - You’re increasingly making decisions at pace and comfortable not knowing all the answers.

FAQs

What is the job title for this position?

The job title is Customer Experience Manager.

Where is this job located?

This job is located at Alton Store, Sainsbury's Supermarkets Ltd, Draymans Way, Alton, GU34 1SS.

What are the working hours for this position?

The position is full-time.

What type of contract is being offered for this role?

The contract type offered for this role is permanent.

What is the salary for the Customer Experience Manager position?

The salary for this position is £29,250.

What areas of business does this job focus on?

This job focuses on the retail sector.

What are the key responsibilities of a Customer Experience Manager at Sainsbury's?

Key responsibilities include operational in-store management, managing a medium to large team, assigning tasks and planning breaks, creating rotas, addressing performance issues, and providing excellent customer service from the car park to the checkout.

Who does the Customer Experience Manager report to?

The Customer Experience Manager reports to the Lead Customer Experience Manager.

What skills or experience are required for this position?

Candidates should have supervisory or management experience in a fast-paced setting, strong people development skills, and a passion for customer service. Familiarity with technology is also important.

What opportunities are available for career progression in this role?

There are opportunities to progress into roles such as Lead Manager in Food, In-store Customer Experience, Clothing, or General Merchandise, as well as potential for Store Management or leadership roles across the Sainsbury’s family.

What benefits are offered to Customer Experience Managers at Sainsbury's?

Benefits include a 10% discount card that increases to 15% on certain days, free food and hot drinks in stores, generous holiday entitlement, pension contributions matched by the company, a share scheme, wellbeing support, and various discounts and special offers.

How does the job support employee development?

The job offers a clear induction, an orientation, a specific training plan, coaching from a manager, and ample time for personal and professional development.

What is the purpose of the Customer Experience Manager at Sainsbury’s?

The purpose is to delight and inspire customers, ensuring they have the best experience while shopping, handling online orders, and interacting with the store environment.

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Sainsbury's

Lend a hand, lead an industry, break the mould. Become the best you that you can be, in a role you enjoy.

Retail & Consumer Goods
Industry
10,001+
Employees
1869
Founded Year

Mission & Purpose

Sainsbury's is one of the UK's leading supermarket chains, offering a wide range of groceries, household essentials, clothing, and other products both in-store and online. With a focus on quality, affordability, and convenience, Sainsbury's serves millions of customers across the country through its network of stores, online shopping platform, and delivery services. Committed to sustainability and social responsibility, Sainsbury's strives to reduce its environmental impact, support local communities, and promote healthier living choices among its customers.

Benefits

  • Colleague discount card

    4 weeks into your role, you’re eligible for a handy 10% off your shop. That’s every time you spend with Sainsbury’s, Argos or Habitat, in store and online. And you can nominate a second user for your card, be that your mother, brother or significant other (as long as you live at the same address).

  • Annual bonus scheme

    While our bonus schemes vary across different sites and roles, they all share the same feel-good factor. Good to know.

  • Pensions

    Planning for your future? So are we. We’ll automatically enroll you onto our pension scheme. And we’ll give you free life cover, equating to a year’s pay. If you choose to pay more with Step Up contributions, then your pension and life cover increases.

  • Holidays

    Whilst holiday allowances vary across roles, we offer a paid holiday entitlement that grows as your career does.

  • Love it

    Enjoy group outings and fun activities? The you’ll love “love it!”. Love it is the home for hundreds of exclusive discounts and savings at over a thousand retailers, including restaurants, cinemas and retail stores. What’s not to love?

  • Awards for long service

    We owe so much to our long-serving colleagues. That’s why we’re all about rewarding their continuous service and celebrating their key milestones. Just the way it should be.

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