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Customer Experience Representative - Des Moines Airport - Full Time

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2mo ago

đź’Ľ Graduate Job

Des Moines

AI generated summary

  • Candidates must be at least 18 years old, have a valid drivers license with minimal violations, no recent drug/alcohol convictions, able to work in the US without sponsorship, and able to work specified hours.
  • The candidate will be responsible for providing excellent customer service by greeting customers, assisting with rental information, answering calls for reservations, offering additional assistance, assessing rental conditions, and notifying management of any customer or vehicle issues. Training opportunities are also encouraged to enhance knowledge and skills.

Graduate Job

Customer Relations•Des Moines


  • Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. Starting pay for the position is $17.00/hr at the Des Moines Airport located at 5800 Fleur Dr. Des Moines, IA 50321! 
  • National and Alamo has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.  


  • Must be at least 18 years old
  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
  • No drug or alcohol related conviction on driving record within the past 5 years.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Must be able to work the hours listed in the description above

Area of Responsibilities

Customer Relations


  • Meet and greet customers in a professional, friendly, and timely manner
  • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
  • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management, and miscellaneous calls as assigned
  • Assist to assess condition of rental upon return
  • Notify Management of any known customer problems
  • Notify Management of any known vehicle problems and any required vehicle maintenance
  • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training


Work type

Full time

Work mode



Des Moines