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Customer Experience Specialist

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ecocareers

10d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You need 2+ years in customer service, strong communication skills, proficiency in Excel/Sheets, and familiarity with Dixa, Zendesk, and Shopify. Startup experience is a plus.
  • You will deliver exceptional customer service, manage CRM and correspondence, collaborate with team members, ensure smooth experiences, and advocate for the customer while liaising with other departments.

Requirements

  • 2+ years of work experience in delighting customers and a consistent track record of excellent performance.
  • Excellent written and verbal communication skills.
  • Comfortable working with Microsoft Office or Google Suite, in particular Microsoft Excel and Google Sheets and Docs.
  • You either already know what a Vlookup is and can analyse data using pivot tables or you are willing to acquire the knowledge prior to your assessment.
  • Previous Work Experience In Startups Is Preferred.
  • Experience with Dixa, Zendesk, and Shopify preferred.

Responsibilities

  • Deliver outstanding service and drive our customer experience across a range of platforms and touch points with the aim to constantly exceed customers’ expectations.
  • Collaborate closely with team members to deliver exceptional service.
  • The CX team oversees and manages the entire end-to-end customer service area of Sheep Inc., ensuring a consistent Sheep Inc. tone of voice and experience across all platforms.
  • Help manage and coordinate our CRM platform, email and social media correspondence with existing and potential customers, respond to questions and feedback, help with customers’ orders and proactively resolve any issues.
  • Ensure to make the Sheep Inc. experience as smooth and pleasant as possible for anybody interacting with the brand.
  • Have encyclopaedic knowledge of our products and sustainability practices, and use fact-based intelligence when interacting with customers.
  • Liaise with our fulfilment partners to ensure all operational activities such as order processing, customer returns and stock management are managed and completed on time.
  • Be an internal advocate for the customer at Sheep Inc., influencing the strategy and direction of the company by collecting feedback and data and liaising with all departments within the business.
  • Help develop a best-in-class pre- and post-purchase customer experience strategy across fulfilment, delivery, and returns and come up with ways to surprise and delight the customer.
  • Interact with customers in a friendly, personable, and professional manner.

FAQs

What is the primary responsibility of a Customer Experience Specialist at Sheep Inc.?

The primary responsibility is to deliver outstanding service and drive the customer experience across various platforms, ensuring a consistent Sheep Inc. tone of voice and experience, while proactively resolving any customer issues.

Is prior work experience required for this position?

Yes, the position requires 2+ years of work experience in customer service with a track record of excellent performance.

What specific tools or platforms should I be familiar with for this role?

Familiarity with Dixa, Zendesk, and Shopify is preferred. Additionally, proficiency in Microsoft Office or Google Suite, particularly Microsoft Excel and Google Sheets, is also required.

What is the company culture like at Sheep Inc.?

Sheep Inc. fosters a fun, open, and positive culture built on sustainability, innovation, creativity, and product excellence.

Are there opportunities for professional growth within the company?

Yes, Sheep Inc. values a growth mindset and encourages employees to seek feedback and look for ways to improve their skills and contributions.

How many holidays do employees receive?

Employees receive 26 days of holidays.

What is the salary range for this position?

The salary range for a Customer Experience Specialist at Sheep Inc. is £22,000-£24,000.

What kind of environment can I expect while working at Sheep Inc.?

You can expect a friendly, energetic, and collaborative environment that emphasizes teamwork and collective development.

Is experience in a startup environment preferred for this role?

Yes, previous experience working in startups is preferred, as it aligns with the fast-paced nature of the business.

Do employees receive any special perks or benefits?

Yes, employees receive a competitive salary, pension benefits, 26 days of holidays, remote working options, and a Sheep Inc. sweater.

ecocareers

Human Resources
Industry
1-10
Employees

Mission & Purpose

Ecocareers provides a specialized job search for careers that make a difference. Launched in 2023, the site has already helped hundreds of thousands of job seekers find work in the sustainability sector. It's trusted by leading organizations pioneering sustainability, such as Springer Nature Group, Resource Environmental Solutions LLC, The Nature Conservancy, and the IPCC (The Intergovernmental Panel on Climate Change).