FAQs
What is the primary role of a Customer Experience Specialist at NAVEX?
The primary role of a Customer Experience Specialist at NAVEX is to enhance user onboarding, adoption, and self-service experiences by leveraging analytical skills, technical aptitude, and creativity to design, implement, and maintain engaging customer experiences.
What qualifications are needed for this position?
Candidates should have 2+ years of experience in an enablement or experience role, familiarity with web technologies (HTML, CSS, JavaScript), and proven experience with Pendo or similar in-app guidance tools. Strong technical aptitude, problem-solving skills, and attention to detail are also essential.
What tools and platforms will I work with in this role?
In this role, you will work with tools and platforms such as Pendo, Zoomin, Skilljar, and Salesforce Communities, among others.
Is there a career growth opportunity at NAVEX?
Yes, NAVEX is committed to career growth, offering market-leading training and a focus on individual career plans to help you advance in your career.
What is the starting pay range for this position?
The starting pay range for this role is $62,000 and above, with pay progression based on performance.
Are there specific requirements for content publication?
Yes, all content must meet search optimization and accessibility standards, ensuring impactful self-service experiences while aligning with organizational branding guidelines and best practices.
What kind of team culture can I expect at NAVEX?
At NAVEX, you can expect an inspiring culture characterized by supportive leaders, invested teammates, and like-minded groups that make you feel at home.
Will I need to troubleshoot issues in this role?
Yes, you will be responsible for troubleshooting and resolving complex issues related to Pendo, Skilljar, Zoomin, and Salesforce Communities.
Are there well-being programs available for employees?
Yes, NAVEX offers top-of-the-range well-being programs and various opt-in benefits, as the company believes in providing more than just a salary.
Does NAVEX have a commitment to diversity and inclusion?
Yes, NAVEX is an equal opportunity employer, committed to diversity, including support for all disability and veteran statuses.