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Customer Expert

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Aviva

Nov 1

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Norwich
  • Quick Apply

AI generated summary

  • You must demonstrate strong communication skills, a positive attitude, problem-solving ability, self-motivation, and proficiency in IT systems to deliver excellent customer service.
  • You will support customers and Financial Advisors, handle 2000+ calls daily, ensure great service, and receive comprehensive training with clear pay progression.

Requirements

  • Ability to have great conversations using strong communication and collaboration skills
  • A positive mind-set & can-do attitude being self-motivated with a passion for delivering great customer service
  • Ability to navigate IT systems
  • Good decision making & problem solving
  • Effective verbal and written communication skills

Responsibilities

  • We have several vacancies within the Protection Centre of Excellence area where you’ll play a vital role as the face of Aviva, ensuring our customers and Financial Advisors feel supported and cared for, every step of the way.
  • They expect a great service, delivered by a great team so we don’t do ‘ordinary’ and we’re not looking for ‘run of the mill’, we’re looking for exceptional people who bring their whole self to work, who want to do a brilliant job and who love taking care of others.
  • We handle 2000+ calls a day and there’s lots of variety, so no two days feel the same.
  • We pride ourselves on having great conversations, ensuring we deliver a great first impression.
  • If you like the sound of it and want to be part of an amazing team, we’d love to hear from you.
  • We’ll ensure you’re fully supported, offering you full product and system training and you’ll work with a clear pay progression framework which rewards your development within the role.

FAQs

What is the starting salary for the Customer Expert position?

The starting salary for the Customer Expert position is between £24,200 and £27,300, depending on hours, location, skills, and experience.

What are the working hours for this role?

The standard full-time contracts are for 35 hours per week, with an allocated shift pattern between 08:00 – 18:00, Monday to Friday. There are also options for part-time working.

Is this job role sponsorable under the Home Office points-based system?

No, this job role is not sponsorable under the Home Office points-based system.

What benefits does Aviva offer for this position?

Benefits include a starting salary between £24,200 and £27,300, a bonus opportunity of 6% of annual salary, a generous pension scheme with contributions up to 14%, 25 days holiday plus bank holidays, discounts on Aviva products, free Aviva shares, supportive policies including parental leave, flexible benefits, and paid volunteering days.

Do I need experience in customer service to apply?

While experience in customer service is beneficial, Aviva encourages applications from all backgrounds and experiences, so even if you don't meet every requirement, you are still encouraged to apply.

Are there opportunities for career progression in this role?

Yes, Aviva offers a clear pay progression framework that rewards your development within the role.

Does Aviva offer support for employee wellbeing?

Yes, Aviva takes employee wellbeing seriously and provides various support and tools for their employees.

How does Aviva approach inclusivity in hiring?

Aviva is committed to inclusivity and welcomes applications from all backgrounds and experiences. They also interview every disabled applicant who meets the minimum criteria for the job.

What is the team environment like in this role?

The Customer Expert role emphasizes great conversations and teamwork, where exceptional individuals who care for others are valued, supporting customers and Financial Advisors effectively.

How do I apply for the Customer Expert position?

You can submit your application online. If you require an alternative method of applying, you may contact Angelika Gulyás at 02045714754 or via email at angelika.gulyas@aviva.com.

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Aviva

Finance
Industry
10,001+
Employees
2000
Founded Year

Mission & Purpose

Aviva is nothing without our people. Living up to our purpose to be with you today for a better tomorrow applies to those we work with just as much as it does to our customers. We want Aviva to be a place where people can be themselves, and we want our workforce to reflect the customers and communities we serve. This means offering market-leading benefits and challenging ourselves to do more to build a workplace – and society – that works for all. It takes you. It takes Aviva.