FAQs
Do we support remote work?
Yes, we support remote work in a hybrid format, with employees required to be in the office 2 days per week on average.
What are the working hours for this role?
The working hours for this role are full-time, totaling 37.5 hours per week, from Monday to Friday.
What is the salary structure for this position?
The position offers an excellent basic salary plus a bonus and additional Vodafone benefits.
What is the role of the Customer Improvement Manager?
The Customer Improvement Manager is responsible for understanding and driving customer experience changes, managing customer experience KPIs, and collaborating with frontline operations to identify and implement improvements.
What qualifications are required for this role?
Candidates should have customer experience and continuous improvement experience, strong communication skills, the ability to interpret data, experience managing direct reports, and project management skills.
Is experience in management necessary for this position?
Yes, experience in managing direct reports is required for this role.
What benefits does Vodafone UK offer its employees?
Vodafone UK offers an extensive benefits package, which includes up to 28 days of holiday entitlement, employee discounts, retail vouchers, pension plans, share schemes, and top-tier learning and development resources.
Is there a focus on diversity and inclusion at Vodafone UK?
Yes, Vodafone UK is committed to diversity and inclusion, ensuring that the workplace is representative of the communities and customers they serve.
Are background checks required for this position?
Yes, all offers of employment are subject to background checks, including criminal and financial checks, to meet regulatory standards.
What should I do if I need reasonable adjustments during the recruitment process?
If you require reasonable adjustments or have an accessibility request, you can refer to the Accessibility section of Vodafone's Careers website for guidance.