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Customer Onboarding Manager

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Deel

27d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
  • United Kingdom, +15
    Remote

AI generated summary

  • You have 3+ years in B2B SaaS onboarding, strong customer relationship skills, project management experience, detail-oriented, adaptable, and proficient in communication. Bonus for global experience and technical skills.
  • You will manage project launches, become a product expert, communicate with stakeholders, solve complex problems, and collaborate with internal teams to support implementation processes.

Requirements

  • Experience: 3+ years in a customer onboarding role supporting a B2B SaaS product, particularly in HR, Payroll, and Finance domains.
  • Customer Obsession: Demonstrated ability to build strong customer relationships and a passion for teaching others, whether a customer or a colleague.
  • Project Management: Proven ability to manage multiple projects simultaneously in a fast-paced environment, ensuring nothing slips through the cracks. You are focused, action-oriented, and always anticipating the next steps.
  • Communication Skills: Ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members.
  • Attention to Detail: High attention to detail with the capability to design organized and effective onboarding plans and schedules for clients.
  • Adaptability: Driven, quick-thinking, and thrive in a fast-paced, challenging environment. You excel in an autonomous work setting, expertly prioritizing tasks and identifying internal and external blockers.
  • Bonus Points If You
  • Industry Knowledge: 3+ years of experience in Implementation or Technical Account Management at a fast-paced SaaS company. Proficiency in HR, Payroll, Benefits, Project Management, or Fintech is a plus.
  • Global Experience: Experience working with clients and team members from multiple countries and across multiple time zones.
  • Technical Proficiency: Skilled in tools such as JIRA, SFDC, G Suite, Gainsight.
  • Multilingual: Fluent in English, with additional fluency in Spanish and/or Portuguese being a bonus.

Responsibilities

  • Project Management: Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform Implementation for a diverse set of clients, ensuring timely completion.
  • Product Expertise: Become a Deel expert and a go-to resource for our customers and internal colleagues by deeply understanding our products/services, industry trends, and competitive landscape.
  • Communication & Presence: Communicate clearly, persuasively, and professionally with stakeholders, demonstrating confidence and credibility. Enable our customer base by understanding their use cases and aligning them with Deel’s best practices.
  • Problem Solving: Identify, analyze, and resolve complex problems creatively and resourcefully. Provide global payroll expertise to our customers and internal Deel peers, driving continuous improvement.
  • Team Contribution: Make meaningful contributions to team goals by collaborating closely with internal teams such as Customer Experience & R&D. Support team members for collective success and pitch in on developing/documenting implementation processes and best practices.

FAQs

What is the role of a Customer Onboarding Manager at Deel?

The Customer Onboarding Manager is responsible for onboarding clients and setting them up for durable relationships with Deel, providing strategic guidance during the onboarding phase, and managing projects to ensure timely completion of client implementations.

What qualifications are required for this position?

Candidates should have 3+ years of experience in a customer onboarding role supporting a B2B SaaS product, particularly in HR, Payroll, and Finance domains. Additionally, strong communication, project management skills, attention to detail, and adaptability are essential.

Is experience in the HR or Payroll industry preferred?

Yes, experience in the HR, Payroll, or Finance domains is highly preferred for this role.

What type of work environment can I expect as a Customer Onboarding Manager?

You can expect a fast-paced and dynamic work environment, highly focused on collaboration, problem-solving, and delivering impactful results for clients.

Are there opportunities for remote work?

Yes, Deel offers flexibility for remote work, including optional access to WeWork facilities.

What tools and software should I be familiar with for this position?

Familiarity with tools such as JIRA, SFDC, G Suite, and Gainsight is preferred for effective performance in this role.

Is multilingual ability a plus for this role?

Yes, being fluent in English is essential, and additional fluency in Spanish and/or Portuguese would be considered a bonus.

What are the company's values regarding diversity and inclusion?

Deel is committed to cultivating a diverse and inclusive workplace, encouraging applications from qualified candidates regardless of race, religion, gender, sexual orientation, and other legally protected characteristics.

How does Deel support employee development?

Deel focuses on continuous learning and innovation, providing opportunities for employees to tackle complex challenges that impact global work dynamics and contribute to their career growth.

What benefits does Deel offer to its employees?

Deel offers competitive pay, stock grant opportunities, flexible remote work options, and additional perks based on employment status and location.

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Deel

Deel helps businesses hire anyone, anywhere. It's global payroll for employees and contractors from around the world.

Finance
Industry
501-1000
Employees
2019
Founded Year

Mission & Purpose

Deel is the all-in-one HR platform for global teams. It helps companies simplify every aspect of managing an international workforce, from culture and onboarding, to local payroll and compliance. Deel works for independent contractors and full-time employees in more than 150 countries, compliantly. And getting set up takes just a few minutes. Today, Deel serves over 15,000 customers from SMBs to publicly traded companies.