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Customer Operations Specialist

  • Job
    Junior & Mid Level
  • Customer Relations
  • London

AI generated summary

  • You need to build relationships, communicate effectively, solve problems, think critically, and have strong excel skills for this role at innocent drinks.
  • You will plan and forecast product needs, ensuring timely delivery to retailers. Your role is vital in meeting company KPIs and keeping shelves stocked.


  • The ability to build strong relationships (both internally & externally) - the foundation of a collaborative supply team is based on the people involved, be it at innocent, our logistics partners, or our retailers.
  • Top class communication skills - to make recommendations and sometimes deliver tough messages to our retailers.
  • The ability to solve a problem, no matter what's thrown at you.
  • Great critical thinking & strong excel skills.


  • Fancy being one of the most important parts of our Supply Chain team, contributing directly to our company KPIs? As a Customer Operations Specialist you’ll be directly responsible for making sure our retailers have enough products to sell, meaning planning and forecasting what we need and making sure it gets to them on time & in full.


What skills are required for the Customer Operations Specialist role at innocent?

The Customer Operations Specialist role at innocent requires the ability to build strong relationships, top class communication skills, problem-solving abilities, great critical thinking, and strong excel skills.

What will the Customer Operations Specialist be responsible for at innocent?

The Customer Operations Specialist at innocent will be responsible for planning and forecasting product needs, ensuring products reach retailers on time and in full, and contributing to company KPIs.

What opportunities for personal and professional development are available for the Customer Operations Specialist at innocent?

The Customer Operations Specialist at innocent will have the opportunity to work in a high-performing team, build relationships internally and externally, and have the chance to try new things or take their career further within the company.

What benefits are included in the rewards package for the Customer Operations Specialist role at innocent?

The rewards package for the Customer Operations Specialist role at innocent includes a salary, private healthcare, a target-based bonus, a day off on their birthday, and free smoothies.

We make healthy drinks and give 10% of profits to charity. Fancy a job?

Retail & Consumer Goods
Founded Year

Mission & Purpose

innocent started with a simple mission: to make drinks that make it easy to do yourself some good. In 1999 we concocted a few smoothies in our kitchen and tested them on people at a music festival; today we’re blending every type of fruit & veg under the sun and selling drinks right across Europe in over 30 different countries. Our range has got bigger along with us, and we now sell juice, kids drinks, coconut water and bubbles (a healthy drink in a can) with loads more innovation to come. We have great ambitions: to show the world that you can build a successful business that cares about more than just profit, and to leave things better than we find them. We’re proud to call ourselves Europe’s favourite little healthy drinks company, but we’re still growing. And that means we need more brilliant people who share our ambition, to join in with the next, most exciting, part of our story.