Customer Ops Data Analyst

Salesloft

2mo ago

Applications are closed

Job
Full-time
Mid & Senior Level
Data
Customer Relations

Requirements

4+ years experience in a data analysis or business intelligence role, preferably within a revenue operations or customer-facing team environment.
Proficiency in SQL for data querying and manipulation. Experience with data visualization tools such as Tableau, Power BI, or Looker. (Experience with Looker, LookML modeling, and in-depth knowledge of merge queries and filtering a plus.)
Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights.
Excellent communication and collaboration skills with the ability to work effectively across teams and influence decision-making.
Snowflake, Github, and Jira experience a plus.

Responsibilities

WITHIN ONE MONTH, YOU’LL:
Attend Salesloft’s New Hire Orientation, where you will learn our Salesloft story and understand what makes our “Lofters” unique
Set your OKRs (Objectives and Key Results) with your manager and develop an action plan to achieve them
Begin 1:1s with your manager understand your 30-60-90 plan; shadow current members of the Revenue Operations team
Meet key partners in Strategy & Operations, Data & Analytics, Customer Experience, Finance, etc. - they will be key relationships for you
Become familiar with our CRM and data tech stack through training, self-study, and shadowing
Begin handling ad hoc reporting requests
WITHIN THREE MONTHS, YOU’LL:
Learn our CRM, Looker, and Snowflake data architecture, and how reports are pulled through self-study and shadowing.
Collaborate with Customer teams and Rev Ops to prioritize data and analysis needs,
Monitor key performance indicators (KPIs) related to customer retention, product usage, and customer organization effectiveness. Create dashboards and reports to track performance against targets and provide regular updates to stakeholders.
WITHIN SIX MONTHS, YOU’LL:
Lead data projects like investigating customer behavior through data analysis to uncover insights related to purchasing patterns, product usage, churn, and customer lifetime value. Use findings to

FAQs

What qualifications do I need to be successful in this role?

To be successful in this role, you should have experience with data analysis, SQL querying, and presenting findings to stakeholders. A strong analytical mindset and the ability to collaborate cross-functionally are also important for this position.

What kind of impact will I have in this role?

In this role, you will play a crucial role in driving customer retention and operational efficiency through data analysis and insights. Your analysis will help identify trends, patterns, and anomalies that impact revenue performance and customer outcomes, ultimately contributing to the overall success of the company.

How will I collaborate with other teams in this role?

You will partner closely with customer-facing teams like Customer Success, Customer Education, and Professional Services to understand their business processes and identify opportunities for data and insights to inform their work. This cross-functional collaboration will be key in driving success for the Customer Operations team.

What opportunities for growth and development are available in this role?

As a member of Salesloft's Customer Operations team, you will have the opportunity to learn more, do more, and become more. You will be a key player in helping the company scale in its next phase of rapid growth as a revenue organization, providing ample opportunities for growth and development in your career.

Salesloft

Close more, forecast accurately, and coach to success with Salesloft's AI-powered revenue workflow platform.

Technology

Industry

501-1000

Employees

2011

Founded Year

Mission & Purpose

Salesloft is the only AI-powered revenue workflow platform that brings certainty to every revenue action and customer interaction. Close more deals, forecast more accurately, and accelerate success throughout your revenue organization. Thousands of the world’s top sales teams, like those at Google, 3M, IBM, Shopify, Square, and Cisco, drive more revenue with Salesloft.