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Customer Relations Assistant



21d ago

  • Job
    Starts on Jul 20
    Entry Level
  • Hospitality & Retail
    Customer Relations
  • Belfast

AI generated summary

  • You must put the customer at the heart of all you do, inspire others, work well in a team, and have a passion for learning. If this sounds like you, we want to meet you!
  • You provide exceptional customer service, assist at checkouts, greet customers, and offer informed solutions, creating a positive shopping experience.


  • We are looking for co-workers who strive to give an amazing customer shopping experience; co-workers that always put the customer at the heart of everything they do and inspire others to do the same. If this sounds like you, we can't wait to meet you.
  • The ideal candidate will have a passion for working in a team and learning something new.


  • This role is varied with no two days being the same; one minute you could be on checkouts and the next minute, you could be meeting and greeting our customers, assisting customers and providing great customer service.
  • You aim to create a positive experience for our customers, so they will want to return and shop with us again over time.
  • You work together with colleagues in other functions to improve the customer experience.
  • Meeting and greeting our customers, assisting customers at the checkouts and returns desk.
  • Build loyalty by listening to our customers and using your knowledge of the IKEA product range to offer informed solutions.
  • You provide an exceptional shopping experience for our customers in a busy retail environment.

Application Process

  • First step, please attach an updated CV with your application so we can get to know you better.
  • Second step, shortlisted candidates will be asked to record answer to a few short questions.
  • Third step, if successful at the second stage you will be invited to an interview with one of our hiring managers.


What is the role of a Customer Relations Assistant at IKEA Belfast?

As a Customer Relations Assistant at IKEA Belfast, your main responsibility will be to assist customers with any inquiries, concerns, or feedback they may have. You will work closely with the customer relations team to ensure a positive shopping experience for all customers.

What are the key skills required for this position?

Key skills required for this position include excellent communication skills, problem-solving abilities, patience, and a customer-focused attitude. Previous experience in customer service or a similar role is also beneficial.

What is the work environment like at IKEA Belfast?

The work environment at IKEA Belfast is fast-paced, dynamic, and customer-oriented. You will be working as part of a dedicated team that values teamwork, creativity, and innovation.

How can I apply for the position of Customer Relations Assistant at IKEA Belfast?

To apply for the position of Customer Relations Assistant at IKEA Belfast, please visit our careers page on the IKEA website and submit your application online. Be sure to include a cover letter and resume highlighting your relevant experience and skills.

The IKEA vision is to create a better everyday life for the many people

Retail & Consumer Goods
Founded Year

Mission & Purpose

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business is operated through a franchise system. Today, 12 different groups of companies market and sell the IKEA product range under franchise agreements with Inter IKEA Systems B.V. Any jobs published on this page are offered by different companies operating under the IKEA Trademark. IKEA was founded in Sweden in 1943.

Culture & Values

  • Togetherness

    Togetherness is at the heart of the IKEA culture. We are strongest when we trust each other, pull in the same direction and have fun together.

  • Caring for people and planet

    We want to be a force for positive change. We have the possibility to make a significant and lasting impact — today and for the generations to come.

  • Cost-consciousness

    As many people as possible should be able to afford a beautiful and functional home. We constantly challenge ourselves and others to make more from less without compromising on quality.

  • Simplicity

    A simple, straightforward and down-to-earth way of being is part of our Smålandic heritage. It is about being ourselves and staying close to reality. We are informal, pragmatic and see bureaucracy as our biggest enemy.

  • Renew and improve

    We are constantly looking for new and better ways forward. Whatever we are doing today, we can do better tomorrow. Finding solutions to almost impossible challenges is part of our success and a source of inspiration to move on to the next challenge.

  • Different with a meaning

    We are not like other companies and we don’t want to be. We like to question existing solutions, think in unconventional ways, experiment and dare to make mistakes - always for a good reason.

  • Give and take responsibility

    We believe in empowering people. Giving and taking responsibility are ways to grow and develop as individuals. Trusting each other, being positive and forward-looking inspires everyone to contribute to development.

  • Lead by example

    We see leadership as an action, not a position. We look for people’s values before competence and experience. People who ‘walk the talk’ and lead by example. It is about being our best self and bringing out the best in each other.