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Customer Relations Assistant

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IKEA

Jun 4

Applications are closed

  • Job
    Part-time
    Starts on Jun 21
    Entry Level
  • Hospitality & Retail
    Customer Relations
  • Edinburgh

Requirements

  • We are the ones meeting our customers – in our stores and beyond. We are looking for co-workers who strives to give an amazing customer shopping experience; co-workers that always put the customer at the heart of everything they do and inspire others to do the same.
  • Togetherness is one of the core values in the IKEA culture, we expect our candidates to be natural team players who will embrace change with a solution-orientated approach. In IKEA we place great emphasis on leading others and ourselves with a positive approach, even during the busiest and most challenging times.

Responsibilities

  • This role is varied with no two days being the same; one minute you could be on checkouts and the next minute, you could be meeting and greeting our customers, managing a queue, assisting customers or assisting with returns.
  • You aim to create a positive experience for our customers, so they will want to return and shop with us again over time.
  • You work together with colleagues in other functions to improve the customer experience.
  • Provide an efficient and accurate checkout experience in various areas of the store.
  • Ensure that payments are handled in a reliable, efficient, accurate and friendly way.
  • Build loyalty by ensuring customers have an exceptional shopping experience.

Application Process

  • If you have any special requirements during the interview process, please let us know as soon as possible.
  • First step, please attach an updated CV with your application so we can get to know you better.
  • Second step, shortlisted candidates will be invited to complete a short video interview with pre-recorded questions.
  • Third step, if successful at second stage you will be invited to an interview with one of our hiring managers.
  • Come see the wonderful workday, where we create a better everyday life for the many.
  • IKEA reserves the right to close a job vacancy earlier than originally advertised.

FAQs

What is the main responsibility of a Customer Relations Co-worker at IKEA?

The main responsibility of a Customer Relations Co-worker at IKEA is to assist customers with any inquiries, concerns, or issues they may have while providing exceptional customer service.

What qualities are you looking for in a Customer Relations Co-worker?

We are looking for individuals who are friendly, empathetic, and have excellent communication skills. Customer service or retail experience is a plus.

Will I need to work weekends and holidays as a Customer Relations Co-worker at IKEA?

Yes, as a Customer Relations Co-worker at IKEA, you may be required to work weekends and holidays based on the store's hours of operation.

Are there any opportunities for advancement as a Customer Relations Co-worker at IKEA?

Yes, there are opportunities for advancement within the Customer Relations team at IKEA for high-performing co-workers who demonstrate leadership potential and a strong work ethic.

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IKEA

The IKEA vision is to create a better everyday life for the many people

Retail & Consumer Goods
Industry
10,001+
Employees
1943
Founded Year

Mission & Purpose

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business is operated through a franchise system. Today, 12 different groups of companies market and sell the IKEA product range under franchise agreements with Inter IKEA Systems B.V. Any jobs published on this page are offered by different companies operating under the IKEA Trademark. IKEA was founded in Sweden in 1943.

Culture & Values

  • Togetherness

    Togetherness is at the heart of the IKEA culture. We are strongest when we trust each other, pull in the same direction and have fun together.

  • Caring for people and planet

    We want to be a force for positive change. We have the possibility to make a significant and lasting impact — today and for the generations to come.

  • Cost-consciousness

    As many people as possible should be able to afford a beautiful and functional home. We constantly challenge ourselves and others to make more from less without compromising on quality.

  • Simplicity

    A simple, straightforward and down-to-earth way of being is part of our Smålandic heritage. It is about being ourselves and staying close to reality. We are informal, pragmatic and see bureaucracy as our biggest enemy.

  • Renew and improve

    We are constantly looking for new and better ways forward. Whatever we are doing today, we can do better tomorrow. Finding solutions to almost impossible challenges is part of our success and a source of inspiration to move on to the next challenge.

  • Different with a meaning

    We are not like other companies and we don’t want to be. We like to question existing solutions, think in unconventional ways, experiment and dare to make mistakes - always for a good reason.

  • Give and take responsibility

    We believe in empowering people. Giving and taking responsibility are ways to grow and develop as individuals. Trusting each other, being positive and forward-looking inspires everyone to contribute to development.

  • Lead by example

    We see leadership as an action, not a position. We look for people’s values before competence and experience. People who ‘walk the talk’ and lead by example. It is about being our best self and bringing out the best in each other.

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