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Customer Relations Co-Worker

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IKEA

Nov 11

Applications are closed

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
  • Edmonton

Requirements

  • You have experience working in a high volume and fast-paced retail environment where customer service was your primary focus
  • You are helpful and friendly in your approach to customers – always aiming for a win-win situation
  • You have the knowledge, confidence and desire to resolve customer complaints and act positively and quickly when issues arise
  • You’ve got the ability to prioritize and organize your work to make efficient use of time available
  • You’re a strong team player but also work great alone

Responsibilities

  • Drive sales growth and sustained long-term profitability, by establishing a positive experience for our customers so they will want to return and shop with us again and again.
  • Ensure knowledge of the IKEA product range and services and actively work to offer alternative solutions that meet the needs of individual customers.
  • Work together with your department and other store functions to continuously improve the shopping experience for our customers in order to drive sustained long-term profitability.
  • Record information accurately in the relevant systems so that we can use the resulting analysis to make improvements to our customers’ future shopping experiences.
  • Solve customer complaints and recognize when to escalate an issue.

FAQs

What is the primary focus of the Customer Relations Co-Worker role?

The primary focus of the Customer Relations Co-Worker role is to provide excellent customer service in a fast-paced retail environment, ensuring a positive experience for customers to encourage their return.

What skills are essential for success in this position?

Essential skills for this position include a friendly and helpful approach to customers, the ability to resolve complaints effectively, strong organizational skills, and the capability to work both independently and as part of a team.

What kind of retail environment is this role suited for?

This role is suited for a high-volume and fast-paced retail environment where customer service is the main priority.

How does the Customer Relations Co-Worker contribute to sales growth?

The Customer Relations Co-Worker contributes to sales growth by establishing positive experiences for customers, offering alternative solutions that meet customer needs, and collaborating with other departments to enhance the overall shopping experience.

What responsibilities does this role include in terms of complaint resolution?

Responsibilities include resolving customer complaints promptly and effectively, knowing when to escalate issues, and maintaining accurate records of interactions to identify areas for improvement.

Are there opportunities for professional development in this role?

Yes, IKEA focuses on co-worker development, ensuring that employees have opportunities to grow and develop their skills within an inclusive work environment.

What benefits are offered to co-workers in this position?

Benefits include wellness days, extended health, dental, and vision coverage, RRSP matching options, participation in an annual bonus incentive plan, flexible spending accounts, and merchandise discounts, among others.

What are the working hours for a Customer Relations Co-Worker?

The specific working hours may vary, but they will typically align with the store’s high-volume traffic periods, which may include evenings and weekends.

What is the starting salary for this position?

The starting salary for the Customer Relations Co-Worker position is $15.00 per hour.

What is the importance of gathering customer feedback in this role?

Gathering customer feedback is crucial for continuously improving the shopping experience and making data-driven decisions that enhance customer satisfaction and loyalty.

The IKEA vision is to create a better everyday life for the many people

Retail & Consumer Goods
Industry
10,001+
Employees
1943
Founded Year

Mission & Purpose

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business is operated through a franchise system. Today, 12 different groups of companies market and sell the IKEA product range under franchise agreements with Inter IKEA Systems B.V. Any jobs published on this page are offered by different companies operating under the IKEA Trademark. IKEA was founded in Sweden in 1943.

Culture & Values

  • Togetherness

    Togetherness is at the heart of the IKEA culture. We are strongest when we trust each other, pull in the same direction and have fun together.

  • Caring for people and planet

    We want to be a force for positive change. We have the possibility to make a significant and lasting impact — today and for the generations to come.

  • Cost-consciousness

    As many people as possible should be able to afford a beautiful and functional home. We constantly challenge ourselves and others to make more from less without compromising on quality.

  • Simplicity

    A simple, straightforward and down-to-earth way of being is part of our Smålandic heritage. It is about being ourselves and staying close to reality. We are informal, pragmatic and see bureaucracy as our biggest enemy.

  • Renew and improve

    We are constantly looking for new and better ways forward. Whatever we are doing today, we can do better tomorrow. Finding solutions to almost impossible challenges is part of our success and a source of inspiration to move on to the next challenge.

  • Different with a meaning

    We are not like other companies and we don’t want to be. We like to question existing solutions, think in unconventional ways, experiment and dare to make mistakes - always for a good reason.

  • Give and take responsibility

    We believe in empowering people. Giving and taking responsibility are ways to grow and develop as individuals. Trusting each other, being positive and forward-looking inspires everyone to contribute to development.

  • Lead by example

    We see leadership as an action, not a position. We look for people’s values before competence and experience. People who ‘walk the talk’ and lead by example. It is about being our best self and bringing out the best in each other.

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