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Customer Service Adviser

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Yorkshire Building Society

25d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    People, HR & Administration

AI generated summary

  • You must excel in adaptability, empathy, and relationship management, embrace growth and digital tools, and commit to continuous self-development and expertise in products and services.
  • You will support members in finding suitable products, facilitate conversations in branch, over the phone, and online, and prioritize their needs over sales targets.

Requirements

  • Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
  • Demonstrating exceptional adaptability, thriving in dynamic environments, and embracing change with a positive attitude.
  • Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.
  • Displaying strong empathy, understanding and addressing the needs and feelings of others to foster a supportive and collaborative work environment.
  • Exceptional relationship management skills, capable of building and maintaining strong, positive connections with our members and colleagues alike.
  • Demonstrating a growth-mindset and making the most of the training and development we offer.
  • Display strong digital literacy skills by using various digital tools and technologies to enhance productivity and efficiency.
  • Having the ambition to become a leading expert on our products and services.
  • Be dedicated to continuous self-development to stay future-ready.

Responsibilities

  • Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that’s saving for a gap year trip, buying a first home, or anything in between.
  • Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
  • Forget sales targets, and enjoy the freedom to do what’s right.

FAQs

What does a Customer Service Adviser do at YBS?

A Customer Service Adviser at YBS interacts with members to help them find the right products and services, facilitates conversations via branch, phone, and online, and enjoys the freedom to prioritize customer needs over sales targets.

What qualities are emphasized for applicants?

Applicants are encouraged to demonstrate empathy, adaptability, exceptional relationship management skills, a growth mindset, digital literacy, ambition to become an expert on products, and dedication to continuous self-development.

Is prior experience in financial services necessary for this role?

No, prior experience in financial services is not required; instead, the focus is on the candidate's ability to challenge themselves and help members.

What are the working hours for this position?

The initial working hours are 9 am to 5 pm, with flexibility to include evenings and Saturdays depending on business demand.

What kind of training and development does YBS provide?

YBS offers a brilliant induction and a full training plan designed to help new employees get up to speed quickly and supports ongoing skill development throughout their career journey.

Does YBS offer a flexible working environment?

Yes, YBS offers a range of flexible working options to help employees maintain a healthy work-life balance.

What benefits does YBS provide to its employees?

YBS offers 25 days of holiday plus Bank Holidays, a bonus scheme, pension contributions up to 11%, private medical insurance, dental care plans, and access to a self-service benefits portal.

How does YBS support community involvement?

YBS encourages employees to support the local community by volunteering in schools, delivering Money Minds sessions, and raising funds for local charities.

Is there a specific goal for customer service targets?

No, Customer Service Advisers at YBS can focus on providing the best customer experience without the pressure of sales targets.

How can I apply for the Customer Service Adviser position?

If you have great people skills and are interested in the role, you can apply directly through the YBS recruitment platform.

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Yorkshire Building Society

Finance
Industry
1001-5000
Employees
1864
Founded Year

Mission & Purpose

Here at Yorkshire Building Society, we Help Real Life Happen for our members. And we’ve been doing it for more than 150 years. We’re also owned by our 3 million members, which means everything we do, and every decision we make is for their benefit. We manage their £40 billion assets wisely.  But we’re also here to make things better for our people, too. We’re a business that really cares as much about our colleagues as we do about our customers and our communities. And we offer an exciting future for everyone who joins us on our journey. So, if you’re looking for a warm, welcoming, inclusive and flexible workplace, you’ll discover somewhere that can really help your career happen. References to 'YBS Group'​ or 'Yorkshire Group'​ refer to Yorkshire Building Society, the trading names under which it operates (Chelsea Building Society, the Chelsea, Norwich & Peterborough Building Society, N&P and Egg) and its subsidiary companies.