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Customer Service Advisor

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Halfords

7d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail
  • Manchester

AI generated summary

  • You should have strong customer service experience, excellent communication skills, problem-solving abilities, IT literacy, and teamwork experience. Health and Safety training is ideal, with Autocentre experience preferred.
  • You will provide tailored solutions, quote and book services, offer advice, build customer relationships, complete administration, and help achieve sales targets.

Requirements

  • Experience of delivering first class customer service
  • Excellent communication skills
  • A proactive approach to helping customers
  • The ability to problem solve and find practical solutions for customers
  • IT literate
  • Experience of dealing with difficult situations whilst remaining professional, tactful and calm
  • Experience of working towards and achieving targets
  • Health and Safety trained
  • Experience of working effectively in a team
  • Ideally, you’ll also have some experience of working in an Autocentre

Responsibilities

  • Finding the right solution to suit the customer’s needs
  • Quoting and booking services
  • Giving clear explanations and advice
  • Building lasting customer relationships by treating customers with respect
  • Completing all administration to company requirements
  • Contributing to the achievement of daily and weekly sales targets

FAQs

What are the primary responsibilities of a Customer Service Advisor?

The primary responsibilities include finding the right solutions for customers, quoting and booking services, providing clear explanations and advice, building lasting customer relationships, completing administrative tasks, and contributing to daily and weekly sales targets.

What qualifications or experience do I need to apply for this position?

You need to have experience in delivering first-class customer service, excellent communication skills, a proactive approach to helping customers, problem-solving abilities, proficiency in IT, and experience in dealing with difficult situations. Ideally, experience in an Autocentre is also desirable.

Is there any training provided for this role?

Yes, you will have access to industry-leading, recognized training linked to your skills and experience, providing you with every opportunity to progress your career.

What kind of team environment can I expect?

You can expect a supportive team environment where you will work effectively with colleagues and contribute to the overall success of the center.

Are there any rewards and benefits offered to employees?

Yes, benefits include store discounts, employee discounts on garage bills, health and wellness programs, life assurance, a uniform, and options like the Sharesave scheme and Cycle to Work scheme, among others.

How does the company support employee well-being?

The company offers an employee wellness program that provides free, independent, confidential support and counseling 24/7, along with access to health cash plans to claim cash back on healthcare costs.

What is the company's focus and vision?

The company is focused on rapidly growing its business in motoring services and electric mobility, aiming to be the UK’s leading retailer of motoring and cycling products and services, as well as the largest vehicle service, maintenance, and repair business.

Is there a target that employees need to meet?

Yes, employees are expected to work towards and achieve daily and weekly sales targets as part of their responsibilities.

Will I need to deal with customers face to face?

Yes, the role involves dealing with customers face to face in the centre, as well as through phone and email communications.

Are there opportunities for career progression?

Yes, there are ample opportunities for career progression within the company, supported by training and development initiatives.

Halfords

Retail & Consumer Goods
Industry
10,001+
Employees
1892
Founded Year

Mission & Purpose

Halfords is a leading provider of automotive and cycling products, services, and expertise, boasting a rich heritage spanning over 125 years. With an extensive range of high-quality motoring and cycling products, combined with unparalleled knowledge and exceptional customer service, Halfords strives to enhance every journey, regardless of its nature or length. With a vast network of 460 conveniently located shops throughout the UK and Republic of Ireland, their team of over 12,000 knowledgeable experts is always ready to offer guidance and assistance. With 2,000 skilled technicians servicing over 1 million vehicles annually, and 300 garages equipped with state-of-the-art facilities providing dealership-quality MOT, repair, and servicing at affordable prices, Halfords ensures a seamless and reliable experience. Recognised as one of the Sunday Times 30 Best Big Companies to Work For, Halfords fosters a culture that empowers employees to thrive and grow.