FAQs
What is the salary for the Customer Service Advisor position?
The salary for the Customer Service Advisor position is £22,542 per annum.
What are the working hours for this role?
The working hours for this role are full-time at 37.5 hours per week, with shifts from Monday to Friday, 10am to 6pm, but flexibility is required to work any hours within the opening hours of 8am to 6pm.
When does the training for this position take place?
The training for this position will last for 5 weeks and will be office-based, followed by an additional 3 weeks in-office training once live and taking calls.
Where is the job located?
The job is located in Rotherham, specifically at Capita Park House, with hybrid working arrangements between the office and home.
What responsibilities will I have as a Customer Service Advisor?
As a Customer Service Advisor, you will help customers over the phone with inquiries about their water supply, home move calls, and general billing inquiries, take ownership of inquiries, create a positive experience for customers, and make a real difference in people’s lives.
What qualifications are required for this job?
We are looking for candidates with excellent communication skills, great listening abilities, a genuine passion for helping people, and the ability to problem-solve and offer expert solutions.
What benefits do employees receive?
Employees receive a competitive salary, 22 days of holiday (rising to 27), the opportunity to take a paid volunteer day, a company-matched pension, life assurance, maternity and paternity leave, and various voluntary benefits tailored to lifestyles.
Is this position permanent?
Yes, the Customer Service Advisor position is permanent.
How do I apply for this job?
To apply for this job, you need to choose ‘apply’ to submit a short application and ensure you provide your contact number and email address for further communication from the team.
Does the company promote diversity and inclusivity?
Yes, the company is an equal opportunity employer and is committed to creating an inclusive environment for all employees, considering all qualified applicants regardless of various protected characteristics.