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Customer Service Advisor

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Halfords

11d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You should have strong customer service experience, communication skills, problem-solving abilities, IT literacy, team experience, and ideally Autocentre experience, with health and safety training.
  • You will find solutions for customers, quote and book services, provide advice, build relationships, complete admin tasks, and help achieve sales targets.

Requirements

  • Experience of delivering first class customer service
  • Excellent communication skills
  • A proactive approach to helping customers
  • The ability to problem solve and find practical solutions for customers
  • IT literate
  • Experience of dealing with difficult situations whilst remaining professional, tactful and calm
  • Experience of working towards and achieving targets
  • Health and Safety trained
  • Experience of working effectively in a team
  • Ideally, you’ll also have some experience of working in an Autocentre

Responsibilities

  • Finding the right solution to suit the customer’s needs
  • Quoting and booking services
  • Giving clear explanations and advice
  • Building lasting customer relationships by treating customers with respect
  • Completing all administration to company requirements
  • Contributing to the achievement of daily and weekly sales targets

FAQs

What are the main responsibilities of the Customer Service Advisor?

The main responsibilities include welcoming customers, scheduling repair work and MOTs, maintaining accurate records, explaining technical terms, quoting and booking services, building customer relationships, and achieving sales targets.

What skills are required to be successful in this role?

Successful candidates need experience in customer service, excellent communication skills, a proactive approach to problem-solving, IT literacy, and the ability to handle difficult situations professionally.

Is experience in an Autocentre necessary for this position?

While it's not mandatory, having experience working in an Autocentre is considered ideal for this role.

What types of customer interactions will I be involved in?

You will interact with customers via phone, email, and face-to-face at the Centre.

Are there opportunities for career progression in this role?

Yes, there are opportunities for career progression with access to industry-leading recognized training linked to your skills and experience.

What kind of training will I receive?

You will receive industry-leading training that is recognized and linked to your skills and experience.

What benefits are offered to employees?

Benefits include store and employee discounts, discounts on breakdown cover, a wellness programme, a Trade Price Bike Scheme, life assurance, uniform, and options to join a Sharesave scheme and Health Cash Plan.

Is there a focus on health and safety in this role?

Yes, health and safety training is a requirement for this position.

How does the company support employees' financial planning?

The company offers Wagestream, a financial planning app that allows you to access a portion of your pay as you earn it, and save automatically for future needs.

What is the company’s focus for future growth?

The company is focused on rapidly growing its business with an emphasis on motoring services and electric mobility.

Halfords

Retail & Consumer Goods
Industry
10,001+
Employees
1892
Founded Year

Mission & Purpose

Halfords is a leading provider of automotive and cycling products, services, and expertise, boasting a rich heritage spanning over 125 years. With an extensive range of high-quality motoring and cycling products, combined with unparalleled knowledge and exceptional customer service, Halfords strives to enhance every journey, regardless of its nature or length. With a vast network of 460 conveniently located shops throughout the UK and Republic of Ireland, their team of over 12,000 knowledgeable experts is always ready to offer guidance and assistance. With 2,000 skilled technicians servicing over 1 million vehicles annually, and 300 garages equipped with state-of-the-art facilities providing dealership-quality MOT, repair, and servicing at affordable prices, Halfords ensures a seamless and reliable experience. Recognised as one of the Sunday Times 30 Best Big Companies to Work For, Halfords fosters a culture that empowers employees to thrive and grow.