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Customer Service Advisor

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HealthHero

15d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations

AI generated summary

  • You need excellent customer service skills, strong communication abilities, some call handling experience, sensitivity on calls, and proficiency in Microsoft Office. Training provided.
  • You will manage incoming calls, book patient appointments, liaise with healthcare professionals, process prescriptions, and maintain accurate records per company policies.

Requirements

  • Excellent customer service skills and attention to detail
  • Superb communication skills, written & verbal
  • Experience with call handling/contact centre work is desirable, although full training will be provided
  • Ability to show sensitivity and understanding over the telephone
  • Experience using Microsoft Office

Responsibilities

  • You will be the first point of contact for incoming calls, appropriately dealing with any queries.
  • Handle patient requests by booking appointments, communicating with GP's and other healthcare professionals.
  • You will also be involved in administrative tasks, such as processing prescriptions, specialist referral letters and other health documentation.
  • Ensure information is accurately recorded and stored in line with company policies.

FAQs

What are the working hours for the Customer Service Advisor position?

The working hours for this position are from 11pm to 7am, working three days a week on Friday, Saturday, and Sunday.

Is prior experience in healthcare required for this position?

No, prior experience in healthcare is not required as comprehensive training will be provided to set you up for success.

What are the main responsibilities of the Customer Service Advisor?

The main responsibilities include answering incoming calls, handling patient requests, booking appointments, processing prescriptions and health documentation, and ensuring accurate information recording.

What skills are required for this role?

Excellent customer service skills, attention to detail, superb written and verbal communication skills, and experience with Microsoft Office are required. Experience in call handling is desirable but not essential as training will be provided.

What kind of support will be provided to new employees?

New employees will receive ongoing training and support to help them succeed in their role.

What benefits are offered to employees?

Benefits include access to HealthHero’s digital healthcare services, career progression opportunities, 28 days of annual leave (pro rata), life cover, and a pension scheme.

Is this position part-time or full-time?

This position is part-time, requiring work three days a week.

Are there opportunities for career progression?

Yes, there are career progression opportunities available within the company.

How does HealthHero prioritize diversity and inclusion in their recruitment process?

HealthHero's Talent team works to remove biases in recruitment through unconscious bias training, ensuring a gender balance on interview panels, and welcoming applications from all sections of the community as an Equal Opportunities employer.

Can I receive a day off for my birthday?

Yes, you will receive a day off for your birthday as part of the benefits offered.

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HealthHero

Simplifying Healthcare. Improving Lives.

Science & Healthcare
Industry
501-1000
Employees
2019
Founded Year

Mission & Purpose

HealthHero is a digital-first, end-to-end healthcare provider. We connect smart digital tools with gold-standard clinical expertise to enhance people’s whole health and optimise healthcare efficiency.  Active in the UK, Ireland, France and Germany, HealthHero offers 5 million consultations annually and provides services to 30 million covered lives. Our mission is simplifying healthcare, improving lives.