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Customer Service Advisor - Contact Centre

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IKEA

7d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Peterborough

AI generated summary

  • You should have customer service experience, strong communication skills, resilience under stress, and IT proficiency with attention to detail. A willingness to learn in a changing environment is essential.
  • You will resolve customer issues, meet service standards, receive coaching, and use Microsoft Office 365 and resolution management tools to ensure a positive customer experience.

Requirements

  • Previous experience working within customer service.
  • The ability to build good rapport with customers, demonstrate understanding and effectively use various communication channels.
  • Resilience and the ability to maintain focus during times of stress.
  • Experience using IT Tools, with significant attention to detail and a willingness to learn and grow within a changing environment.

Responsibilities

  • Engage with customers to resolve a variety of issues, ensuring a positive and efficient experience.
  • Meet Contact Centre standards, KPIs, and desired service levels to deliver effective customer service.
  • Receive ongoing coaching to enhance your skills and ensure you consistently meet and delight our customers.
  • Work with Microsoft Office 365, Customer Resolution management and delivery systems.

FAQs

What is the start date for the Customer Service Advisor position?

The start date of employment will be 23rd June 2025.

How many hours per week will I be working?

You will be working 39 hours per week over 5 days out of 7.

What shifts are available for this role?

Various shifts are available between 07:00 – 20:15 hours.

How much is the hourly rate for this position?

The competitive hourly rate is £12.60, which equates to £25,552.80 per annum.

Is there an opportunity for hybrid working?

Yes, after the completion of 3 - 6 months, there is an opportunity to apply for a hybrid working arrangement, requiring a minimum of 1 day per week in the office.

What benefits do you offer to co-workers?

We offer a 15% IKEA discount, life assurance of 4 times your pay, enhanced statutory pension contributions, interest-free loans, and personal growth opportunities such as access to Rosetta Stone.

What is the overall goal for Customer Service Advisors at IKEA?

The goal is to engage with customers to resolve a variety of issues, ensuring a positive and efficient experience while brightening their day.

What skills and experience do I need to apply for this position?

You need previous experience in customer service, the ability to build rapport with customers, resilience during stressful times, and experience using IT tools with attention to detail.

What is the recruitment process for this role?

The recruitment process includes submitting an updated CV, completing a short video interview with pre-recorded questions, and being invited to an assessment centre if shortlisted.

Who can I contact for support or questions during the application process?

You can email Recruiter Lisa at lisa.cathcart@ingka.ikea.com for any advice or support.

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IKEA

The IKEA vision is to create a better everyday life for the many people

Retail & Consumer Goods
Industry
10,001+
Employees
1943
Founded Year

Mission & Purpose

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business is operated through a franchise system. Today, 12 different groups of companies market and sell the IKEA product range under franchise agreements with Inter IKEA Systems B.V. Any jobs published on this page are offered by different companies operating under the IKEA Trademark. IKEA was founded in Sweden in 1943.

Culture & Values

  • Togetherness

    Togetherness is at the heart of the IKEA culture. We are strongest when we trust each other, pull in the same direction and have fun together.

  • Caring for people and planet

    We want to be a force for positive change. We have the possibility to make a significant and lasting impact — today and for the generations to come.

  • Cost-consciousness

    As many people as possible should be able to afford a beautiful and functional home. We constantly challenge ourselves and others to make more from less without compromising on quality.

  • Simplicity

    A simple, straightforward and down-to-earth way of being is part of our Smålandic heritage. It is about being ourselves and staying close to reality. We are informal, pragmatic and see bureaucracy as our biggest enemy.

  • Renew and improve

    We are constantly looking for new and better ways forward. Whatever we are doing today, we can do better tomorrow. Finding solutions to almost impossible challenges is part of our success and a source of inspiration to move on to the next challenge.

  • Different with a meaning

    We are not like other companies and we don’t want to be. We like to question existing solutions, think in unconventional ways, experiment and dare to make mistakes - always for a good reason.

  • Give and take responsibility

    We believe in empowering people. Giving and taking responsibility are ways to grow and develop as individuals. Trusting each other, being positive and forward-looking inspires everyone to contribute to development.

  • Lead by example

    We see leadership as an action, not a position. We look for people’s values before competence and experience. People who ‘walk the talk’ and lead by example. It is about being our best self and bringing out the best in each other.