FAQs
Do we support remote work?
Yes, we offer the opportunity to work from home after completing your qualifying period of usually around 4-6 months.
What is the starting salary for this position?
The starting salary for this position is £25,714.00, which can rise to £27,032.00 upon reaching the required competencies.
What are the working hours for this role?
The working hours are 40 hours per week, between 8am - 8pm, Monday to Friday, with a 6-week shift rota that includes working 2 out of 6 Saturdays from 9:30am - 5pm.
Is there a training period for new hires?
Yes, there is a training period of approximately 7 weeks, during which you will work from 8:30am to 5pm, Monday to Friday.
What benefits do employees receive?
Employees receive a competitive salary, access to exclusive discounts, 23 days' holiday (rising to 27), a company-matched pension, life assurance, and various voluntary benefits tailored to lifestyle needs.
Is previous customer service experience required for this role?
Yes, some previous experience in customer service is essential, preferably in a call centre, clerical, healthcare, or face-to-face customer service role.
What kind of customer interactions are involved in this position?
The role involves understanding customers' financial situations, providing options and solutions, building rapport, and assisting vulnerable customers with complex needs.
Are there opportunities for career progression within the company?
Yes, there are internal career progression platforms, such as INSPIRE, which help employees develop into various roles with clear development plans.
Will I need to complete any compliance training?
Yes, adherence to regulatory requirements is essential through ongoing training and compliance as part of the role.
How does the company support employees who may need adjustments during the recruitment process?
The company is committed to providing an inclusive, barrier-free recruitment process and working environment. Employees can contact reasonableadjustments@capita.com for additional support.