FAQs
What is the starting salary for the Customer Service Advisor position?
The starting salary for the Customer Service Advisor position is £25,714.00, which can rise to £27,032.00 once you hit the required competencies.
What are the working hours for this role?
You will work 40 hours per week between 8am - 8pm, Monday to Friday, on a 6-week shift rota that includes 2 out of 6 Saturdays from 9:30am - 5pm.
Is there an opportunity for remote work?
Yes, there is an opportunity to work from home after completing your qualifying period, which is usually around 4-6 months.
What kind of support does the company offer for career progression?
The company offers an internal career progression platform called INSPIRE, which helps colleagues develop into various roles with a clear development plan from the outset.
What benefits do employees receive?
Employees receive several benefits, including access to exclusive discounts, a company-matched pension, life assurance, 23 days of holiday (rising to 27), and various voluntary benefits tailored to suit different lifestyles.
Are there any specific experience requirements for this role?
Yes, we require a minimum of one of the following: strong experience in a call center customer service role, proven experience in a clerical environment, or robust experience in a healthcare environment dealing with vulnerable clients.
What skills are necessary for candidates applying for this job?
Candidates need to be comfortable speaking with customers over the phone, possess excellent spoken and written English, be able to make decisions considering client risk, and be competent in navigating multiple computer systems.
Will training be provided for this role?
Yes, full training will be provided to ensure you are equipped to handle the responsibilities of the position.
What should I expect during the interview process?
After applying, your application will be reviewed, and if selected, you will attend a video interview followed by a potential second on-site interview in Preston if you advance to the next stage.
Is this role suitable for entry-level candidates?
No, this role is not entry-level, and some previous experience in customer service or related fields is essential.