FAQs
What is the primary language required for this position?
Fluency in speaking, writing, and reading German is required.
What type of working environment should I expect?
The role is in a call center environment, which can be fast-paced and requires effective communication.
Are there any specific work hours for this role?
Yes, the role requires working in 24/7 rotational shifts, including hours affected by Daylight Saving Time (DST).
Will I be required to work weekends or public holidays?
Yes, flexibility is required, and the role entails working on weekends and South African public holidays.
What experience is necessary for this position?
Proven customer service orientation, problem-solving abilities, and experience in a corporate environment using a foreign language are essential.
Is experience in a call center culture preferred?
Yes, familiarity with call center culture/environment is considered a nice to have.
What are some challenges I might face in this role?
Managing and prioritizing a high workload, dealing with call volumes, and keeping up with regular training on product, policy, and procedure amendments can be challenging.
Is there an expectation for targets to be met in this role?
Yes, achieving targets and quality standards is part of the role's responsibilities.
Is multitasking required in this position?
Yes, the ability to multitask effectively is necessary for success in this role.
Do I need travel experience for this job?
While not mandatory, exposure to travel, either work-related or personal, is a nice to have for candidates.