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Customer Service Advisor- German Speaking

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  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Cape Town
    Remote

Requirements

  • Fluent in speaking, writing and reading German
  • Dealing with clients telephonically – above average telephonic communication skills
  • Ability and willingness to work weekends and shifts as and when required
  • Proven exposure to flexibility and easily adaptable to pressurized environments and change
  • Proven customer service orientation and problem-solving ability in previous roles/career
  • Must have applied foreign language in a corporate environment
  • Ability to multitask
  • Experience with working to targets
  • Familiarity with call centre culture/environment
  • Exposure to travel, either work related or extensive personal travel

Responsibilities

  • Taking inbound calls in a professional manner
  • Handling and overcoming objections in a professional and effective manner
  • Adhering to targets
  • Taking inbound calls from an international customer base
  • Handling both internal and external email correspondence to and from clients in line with quality standards
  • Working towards resolution time periods, quality standards and targets

FAQs

What is the primary language required for this position?

Fluency in speaking, writing, and reading German is required.

What type of working environment should I expect?

The role is in a call center environment, which can be fast-paced and requires effective communication.

Are there any specific work hours for this role?

Yes, the role requires working in 24/7 rotational shifts, including hours affected by Daylight Saving Time (DST).

Will I be required to work weekends or public holidays?

Yes, flexibility is required, and the role entails working on weekends and South African public holidays.

What experience is necessary for this position?

Proven customer service orientation, problem-solving abilities, and experience in a corporate environment using a foreign language are essential.

Is experience in a call center culture preferred?

Yes, familiarity with call center culture/environment is considered a nice to have.

What are some challenges I might face in this role?

Managing and prioritizing a high workload, dealing with call volumes, and keeping up with regular training on product, policy, and procedure amendments can be challenging.

Is there an expectation for targets to be met in this role?

Yes, achieving targets and quality standards is part of the role's responsibilities.

Is multitasking required in this position?

Yes, the ability to multitask effectively is necessary for success in this role.

Do I need travel experience for this job?

While not mandatory, exposure to travel, either work-related or personal, is a nice to have for candidates.

Products and services for better customer experiences

Travel & Leisure
Industry
1001-5000
Employees
1989
Founded Year

Mission & Purpose

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide. We deliver market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million end consumers. We are also the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,300 lounges and travel experiences, helping to elevate the journey into something special.  Private ownership means we can focus on the values that are important to us. These drive everything we do and result in us acting with integrity and agility while making long-term investments and decisions.

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