Health Insurance

Life Insurance

Work From Home

Maternity & Paternity Leave

Large

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide. We deliver market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million end consumers.  

We are also the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,300 lounges and travel experiences, helping to elevate the journey into something special.   

Private ownership means we can focus on the values that are important to us. These drive everything we do and result in us acting with integrity and agility while making long-term investments and decisions.

Travel & Leisure

Collinson

Hospitality

Products and services for better customer experiences

You need a Bachelor’s degree, 1-3 years in legal ops, familiarity with contract management systems, strong technical skills, and excellent communication abilities.

You will manage CLM administration, oversee performance, onboard users, organize contracts, build dashboards, provide training, support knowledge management, and track risks/issues.

Legal

IT & Cybersecurity

London

<div>Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.
 
 
Collinson is the operator of Priority Pass, the world&rsquo;s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world&rsquo;s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide. 
 
 
 
We have been bringing innovation to the market since inception &ndash; from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences. 
 
 
Key clients include Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC. 
 
 
 
Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work. 
 
 
 
Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 global colleagues. 
The role:
To ensure the successful operation and scalability of our Legal Operations team, we are hiring a Legal Operations Specialist on a permanent basis. This role is critical to managing the increasing responsibilities associated with:
<div><ul><li>Supporting broader legal operations projects and initiatives.</li></ul>
<ul><li>The expansion of our Contract Lifecycle Management (CLM) system.</li></ul>
</div>
By owning key administrative, operational, and technology-focused tasks, you will enable the Legal Ops Manager and the broader legal team to focus on higher-value projects like workflow optimization, contract management improvements, and innovation within the Legal Ops function.
Key responsibilities:
CLM Administration
<ul><li>BAU Oversight: Proactively monitor CLM performance, capture user feedback and escalating issues to relevant teams.
</li><li>Serve as the primary contact for CLM-related inquiries, manage user access, and onboard new users.
</li><li>Take charge of a global project to upload contracts throughout the organization, regularly editing the contract repository for consistency and accuracy, and liaising with key stakeholders to ensure successful implementation.
</li><li>Identify, locate, and systematically organize all relevant materials in the global repository to effectively support legal and operational needs.
</li><li>Build and maintain dashboards, providing monthly reports on usage metrics and system performance.
</li><li>Monitor system performance and stability, ensuring the CLM platform remains efficient as the user base expands.
</li><li>Provide training, troubleshoot errors, and address escalations as the system and its workflows become more complex.
</li></ul>Administrative and Operational Support
<ul><li>Work closely with the Legal Ops Manager and cross-functional teams to ensure Legal Ops initiatives align with the broader business roadmap.
</li><li>Organize internal meetings and training sessions.
</li><li>Enable the legal team to concentrate on higher-value, strategic initiatives.
</li><li>Knowledge Management: Help maintain SharePoint sites, contract repositories, and policy libraries. Ensure legal team members can easily find and utilize relevant documents, policies, and templates.</li>
<li>Risk and Issue tracking.</li>
</ul>
Knowledge &amp; skills required:
To succeed in this role we are looking for the following:
Qualifications
<ul><li>Bachelor&rsquo;s degree in a relevant field (e.g., Business, Law, IT) or equivalent experience.
</li><li>1&ndash;3 years in legal operations or a similar capacity, with familiarity in contract management systems</li>
<li>Previous experience in Legal Operations, Contract Management, or Systems Administration.
</li><li>Familiarity with Contract Lifecycle Management systems or similar platforms.
</li><li>Strong technical aptitude for troubleshooting and optimizing legal tech tools.
</li><li>Proficiency in Microsoft Office Suite and SharePoint; project management software experience is a plus.
</li></ul>Personal Attributes:
<ul><li>Organized, detail-oriented, and analytical.
</li><li>Strong communication and interpersonal skills.
</li>Ability to work independently and collaboratively within a team. 
<li>
</li></ul> 
Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.
We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.
In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).
If you need any extra support throughout the interview process, then please email us at ukrecruitment@collinsongroup.com</div>

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.


Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.



We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.


Key clients include Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.



Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.



Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 global colleagues.
The role:
To ensure the successful operation and scalability of our Legal Operations team, we are hiring a Legal Operations Specialist on a permanent basis. This role is critical to managing the increasing responsibilities associated with:
Supporting broader legal operations projects and initiatives.
The expansion of our Contract Lifecycle Management (CLM) system.

By owning key administrative, operational, and technology-focused tasks, you will enable the Legal Ops Manager and the broader legal team to focus on higher-value projects like workflow optimization, contract management improvements, and innovation within the Legal Ops function.
Key responsibilities:
CLM Administration
BAU Oversight: Proactively monitor CLM performance, capture user feedback and escalating issues to relevant teams.
Serve as the primary contact for CLM-related inquiries, manage user access, and onboard new users.
Take charge of a global project to upload contracts throughout the organization, regularly editing the contract repository for consistency and accuracy, and liaising with key stakeholders to ensure successful implementation.
Identify, locate, and systematically organize all relevant materials in the global repository to effectively support legal and operational needs.
Build and maintain dashboards, providing monthly reports on usage metrics and system performance.
Monitor system performance and stability, ensuring the CLM platform remains efficient as the user base expands.
Provide training, troubleshoot errors, and address escalations as the system and its workflows become more complex.
Administrative and Operational Support
Work closely with the Legal Ops Manager and cross-functional teams to ensure Legal Ops initiatives align with the broader business roadmap.
Organize internal meetings and training sessions.
Enable the legal team to concentrate on higher-value, strategic initiatives.
Knowledge Management: Help maintain SharePoint sites, contract repositories, and policy libraries. Ensure legal team members can easily find and utilize relevant documents, policies, and templates.
Risk and Issue tracking.

Knowledge & skills required:
To succeed in this role we are looking for the following:
Qualifications
Bachelor’s degree in a relevant field (e.g., Business, Law, IT) or equivalent experience.
1–3 years in legal operations or a similar capacity, with familiarity in contract management systems
Previous experience in Legal Operations, Contract Management, or Systems Administration.
Familiarity with Contract Lifecycle Management systems or similar platforms.
Strong technical aptitude for troubleshooting and optimizing legal tech tools.
Proficiency in Microsoft Office Suite and SharePoint; project management software experience is a plus.
Personal Attributes:
Organized, detail-oriented, and analytical.
Strong communication and interpersonal skills.
Ability to work independently and collaboratively within a team.


Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.
We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.
In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).
If you need any extra support throughout the interview process, then please email us at ukrecruitment@collinsongroup.com

Legal Operations Specialist - Collinson

Legal Operations Specialist

You must be fluent in German, possess strong phone skills, adapt to pressure, solve problems, multitask, and have call center experience. Flexibility for shifts and travel exposure is essential.

You will manage inbound calls, address objections, respond to emails, and meet quality and resolution targets while assisting an international customer base.

Customer Relations

Sales & Business Development

Cape Town

<div>Collinson the Collinson, that proudly employ over 1,100 talented individuals in over 20 locations world-wide and we are dedicated to helping our clients acquire, retain and optimize the value of their customer relationships. Some of our products and services include Priority Pass, the world&rsquo;s largest independent airport VIP lounge access program with +/-1300 lounges globally and Columbus Insurance, a leading travel insurance specialist.
Role:
Taking inbound calls in a professional manner; handling and overcoming objections in a professional and effective manner; adhering to targets; taking inbound calls from an international customer base; handling both internal and external email correspondence to and from clients in line with quality standards; working towards resolution time periods, quality standards and targets
Experience, skills and knowledge required: 
Not negotiable:<ul>
<li>
Fluent in speaking, writing and reading German</li>
</ul><ul><li>Dealing with clients telephonically &ndash; above average telephonic communication skills</li>
</ul><ul><li>Ability and willingness to work weekends and shifts as and when required</li>
</ul><ul><li>Proven exposure to flexibility and easily adaptable to pressurized environments and change</li>
</ul><ul><li>Proven customer service orientation and problem-solving ability in previous roles/career</li>
</ul><ul><li>Must have applied foreign language in a corporate environment
</li></ul><ul><li>Ability to multitask</li>
</ul>
Nice to haves:<ul>
<li>
Experience with working to targets</li>
</ul><ul><li>Familiarity with call centre culture/environment</li>
</ul>Exposure to travel, either work related or extensive personal travel 
<ul><li>
</li></ul> 
Days of work: 24/7 Rotational Shifts (04:00 &ndash; 13:00; 05:00 &ndash; 14:00; 13:00 &ndash; 22:00; 14:00 &ndash; 23:00)
NB &ndash; Hours affected by DST.
Hours of work: 24/7 dept.
Special arrangements: Working SA Public holidays
What is most challenging about the role: The agent needs to manage and prioritize high workload, call volumes and attend regular training on amendments to products, policies and procedures. Lifestyle Benefits is a VIP client, and high standards of work are an expectation.</div>

Collinson the Collinson, that proudly employ over 1,100 talented individuals in over 20 locations world-wide and we are dedicated to helping our clients acquire, retain and optimize the value of their customer relationships. Some of our products and services include Priority Pass, the world’s largest independent airport VIP lounge access program with +/-1300 lounges globally and Columbus Insurance, a leading travel insurance specialist.
Role:
Taking inbound calls in a professional manner; handling and overcoming objections in a professional and effective manner; adhering to targets; taking inbound calls from an international customer base; handling both internal and external email correspondence to and from clients in line with quality standards; working towards resolution time periods, quality standards and targets
Experience, skills and knowledge required:
Not negotiable:

Fluent in speaking, writing and reading German
Dealing with clients telephonically – above average telephonic communication skills
Ability and willingness to work weekends and shifts as and when required
Proven exposure to flexibility and easily adaptable to pressurized environments and change
Proven customer service orientation and problem-solving ability in previous roles/career
Must have applied foreign language in a corporate environment
Ability to multitask

Nice to haves:

Experience with working to targets
Familiarity with call centre culture/environment
Exposure to travel, either work related or extensive personal travel


Days of work: 24/7 Rotational Shifts (04:00 – 13:00; 05:00 – 14:00; 13:00 – 22:00; 14:00 – 23:00)
NB – Hours affected by DST.
Hours of work: 24/7 dept.
Special arrangements: Working SA Public holidays
What is most challenging about the role: The agent needs to manage and prioritize high workload, call volumes and attend regular training on amendments to products, policies and procedures. Lifestyle Benefits is a VIP client, and high standards of work are an expectation.

Collinson

Mission